jennifer
11 tháng ba, 2024
This was not our first time there typically it’s a great stay unfortunately other guest were fighting, screaming slamming doors. They woke my children up as well as my 73 year-old mother from midnight until 3:47 in the morning. I called the staff 7 times until they finally came, when I threatened to call the police and then the employee knocked on my door and said my name and told the people she’s the one that called which made us feel completely vulnerable and unsafe & My child has autism & she was covering her ears. crying, rocking back-and-forth for 2 1/2 hours because The staff was not making these people leave. It was ridiculous I beg them for a refund so we could leave so we could feel safe the man told me i would get a refund because we felt unsafe there. I felt like the gentleman knocking on my door And saying my name put me in my children and my mother lives in jeopardy The people left and the next morning I was told by a manager Tina that we would be given a full refund to call ******* and they would receive an email. They would go ahead and issue before refund because they were very sorry. We didn’t go to bed till almost 5 in the morning and when we got back home we did that and they called them and told them oh well we’re willing to give her 20% back (we didn’t even sleep 20%) We had to drive over three hours home after sleeping 3 hours they put our lives in jeopardy. We felt so unsafe and they lied to us i’m praying they make it right
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