Dependence del Parco

Отель бомба Вид огонь Spa шикарно

The hotel is outstanding but i would like to highlight the Staff they were amazing especially : Desiree Pace from the front desk and Bianca from Kids play . Desiree were super nice providing all information about our stay and further more. Bianca took care of my daughter and my daughter loved her . I forgot one of my bags in the hotel , they manage to send back for me and iam super happy the way they manage to send my bag . I strongly recommend the hotel specially for family trip , its a perfect place for parents and kids enjoy there time , together or doing the hotel activities . The view from the room is wonderful , good food etc . Thank you to make my vacation unforgettable

We have just returned home from a week at this hotel feeling very relaxed. The staff in all areas from reception to restaurant staff were so friendly and helpful. Our room was clean and spacious and had a lovely view of lake Lugano. We did not pay to use the adult only spa but used the family spa and sauna. We found the best time to go was after 6pm as it was quieter. The spa had sauna, steam room and relax area where children under 16 were not allowed. There are 2 outdoor pools which we did not try as they are not heated and also private beach area. We were on half board, the breakfast had so much choice. The evening menu changed each evening, we had to pay for our drinks. There is parking on site but it is chargeable. The staff are knowledgeable on places to visit.

Brilliant time had by my husband, my 4 year old son and myself!

Excellent place with a gorgeous view over Lake Lugano. We were a bit concerned that we could be a bit far away from walking to dinner locations but as the complex itself had the best restaurants in the area we were in the perfect spot. The service was impeccable and breakfast buffet was just great.

So the view from the hotel is nice, but the bathroom was not super clean when we arrived. There was hair on the bathroom walls which was kind of gross. The staff were some nice, some so and so and some were rude. The nice ones were helpful when we wanted to book the restaurant at the hotel, the so and so brought us the coffee at the breakfast so late that we finished our breakfast by then and the rude ones I asked them after I left to check if my reading glasses were left in my room and they kept telling me that they will keep me informed about it and still waiting for their news. They just told me at the phone they cannot help me while it is quite simple to ask their cleaning staff if a pair of glasses was left in the room. Per total the experience turned into an unpleasant one because of the latter interaction, but there were a few nice people who should not be blamed for it. Also another unpleasant thing is that they say the relaxing pool is open until 9pm but at 7pm they start to clean it so obviously you cannot swim outdoors after 7. We were given the option to swim inside which was thoughtful but why advertise something untrue?

This journey is the best one ever happend in my life. The biggest welcome and the best facilities and the best services. Dont know the name of the staff but, the lady at the arrival day gave my boy the present and she brought our suitcase to the room. For the breakfast, the staff were fantastic. Although we dropped the cup and the cup was brkoen, they friendly made us relaxed. I will take my mother and father in law and my mom in July. More than ☆☆☆☆☆!!

Das Hotel ist schon etwas in die Jahre gekommen. Was wir davor nicht ganz raus lesen konnten, dass es die gleiche Anlage wie im Parco San Marco ist. Die Zimmer sind nicht ganz so schön wie im Parco San Marco. Zwar ist der Preis geringer als im Parco San Marco, dennoch für das Alter sollte der Preis noch günstiger sein. Dennoch waren die Zimmer sauber und wurden jeden Tag gereinigt. Einzig im Treppenhaus war es nicht ganz so sauber. Das WLAN hat bei uns im Zimmer leider gar nicht funktioniert. (Sollte mittlerweile eigentlich Standard sein) Der Service ist Top und die Angestellten sind super nett. Die Hotel Anlage samt Strand am See ist super. Die Restaurants sind sehr lecker mit gehobener Küche. Aber auch teuer. Wir sind zum Essen lieber mit ausgeliehen Fahrräder in die nächstgelegene Stadt (Porlezza) gefahren. Frühstück ist Klasse.

Hotel war über unseren Aufenthalt nicht informiert. Entsprechend war das Zimmer nicht bereit. Dazu bekamen wir dann einen Raum für Behinderte. Das führte bei dieser hohen Toilette zu Problemen für meine Kinder.