Pontypool

The room was warm, quiet and bed comfy. Breakfast was nice but not a buffet, didn't matter to us. The staff were all very friendly and helpful. On the downside, the coffee was cold from the machine and no orange juice. The towels in the room were discoloured and old and there were no usb ports in the room.

My experience of the premier inn was amazing. The quality of the customer service was great they made my experience nice and easy and I would recommend a night in this establishment. The gentleman at breakfast was very helpful and his table service was great. The food was well cooked and very enjoyable, it satisfied my taste needs.

Staff are fabulous, breakfast freshly cooked , good nights sleep. Quiet hotel , unlike the other in the area! I now regularly stay here when visiting elderly parents and for catching up with friends. Iif you want to feel safe, have a good nights sleep and know the staff really care then this is the place to go in Pontypool.

Thankyou for making this a wonderfull experience, the bed was so comfy the pillows out if this world. We booked breakfast and couldn't be disappointed the food was amazing. I have left the best untill last and that is the impeccable attention to detail from all the staff, shout out to the chef she is amazing.

I really enjoyed my stay at Pontypool Premier Inn, and always have a great experience, made better by the great service and tasty breakfast. Josh the chef is chatty, polite and always takes time to make the guests feel welcome and at ease. Look forward to my next stay.

The staff at the Pontypool Hotel were all brilliant & couldn’t do enough to help us, however our room (103) was very tired & needs some attention, which we felt you needed making aware of - the heating was not working & the room was quite chilly. We reported this to reception & they supplied us with a portable heater which helped. Also, one of the coat hooks behind the door was broken & unusable. We have stayed at Pontypool before, & found it very good, however we feel it needs some attention to bring it up to standard.