Tài Khoản Khách
ngày 26 tháng 11 năm 2023
This heritage hotel is not worth of even 1-star ratings, although it is marked as 3-star in Agoda which is quite misleading. I booked it as it was showing as Agoda preferred to me for 3-star hotel. Once you have booked, if your journey date is within 15 days of your booking, they don't allow cancelation. I visited with my old mother who has knee problem. I believed in Agoda 3-star ratings and hoped it will have the amenities available with a 3-star hotel. But, the hotel does not have any elevator, the stairs are too steep and kind of spiral, so my mother was finding it too painful to climb even to the first floor where our "standard" room was. The bedsheets were having spots, the mattress cover torn, there was no toiletries provided, not even a basic soap, the coffee maker provided in room was broken and does not work, there was only one light in the room, no night light. A makeshift night lamp attached to an extension cord went off in 1 hr on the first day itself. Overall, it was a pathetic experience. This property should be listed on no-star ratings in Agoda.
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