Hotel Ristorante Vittoria

Food was mediocre at best, only two of the 4 options we were supposed to get were offered, the salad we were promised never arrived, we were denied water multiple times, they dropped my friend’s pizza, still served it, then charged her full price for it, the staff was rude and seemed perfectly content to ignore our grievances, and when we brought all this up to the host, we argued for about 5 minutes before he agreed to give each of us a 2 Euro discount and nothing more. What an awful experience. Don’t fall into this tourist trap— It’s terrible.

Absolute sh**thole I would rather spend a night in a fvck!n hostel in the middle of cartel Columbia during gang wars in a children’s cot stay away from this hellhole if you value your life. The staff are rude and horrible and just scream at you. Some of the bunk beds even had duct tape on the legs. I don’t understand how it has a 4 star rating when the rooms are disgusting with dust and bugs. There was even a bug found in the pasta. Never stay here….

This was a very poor experience for a very well-behaved school group. Staff were unhelpful, with the exception of a few waiting staff. The hotel manager was extremely reluctant to turn on the air conditioning even though the bedrooms were stiflingly hot and mosquito screens were in bad condition, coming off the rails and some having holes in them. There was no tea/coffee/bar availability in the evening. No additional water was provided for our pupils unless they wished to pay €4 per litre bottle. We were told they could purchase it at the supermarket. Some of our group had no hot water, for showers either early in the morning or late in the evening. The safes in some of the rooms were unusable, some fridges did not work and fixtures were in poor condition. No kettles were available to make our own tea/coffee even though they were seen in a store cupboard towards the end of our visit. The food deserves its own chapter! Breakfast was extremely basic and not at all adapted for Irish/UK teenagers - no juice, no fruit, no yoghurt, no toast, no eggs and bacon etc! Our pupils did see all of the above set out for other breakfast guests in another breakfast area so future guests should check the breakfast menu before visiting. What is published on the website is very different to the visit! The evening meal was very hit and miss. The pasta course worked pretty well but the "secondo piatto" was usually lukewarm, if not cold. Veal burgers and wet chips, processed potato puree and greasy pork escalopes were particularly memorable evenings, for the wrong reasons! WiFi coverage in the hotel was patchy, to say the least. We also had the experience of the night porter telephoning rooms to complain about pupils making noise at 10/10.30pm when it was not loud at all. As a school group, providing good revenue for this hotel, we were treated like second-class citizens. This hotel needs a complete overhaul of its management and attitude towards paying customers as the location is excellent for visiting Pompeii and Naples.

Just a lovely, quality old school Italian hotel. The breakfast was amazing.. second only to the very attentive waiters. In particular, the gentleman at reception was very kind to us on arrival and popped off to ensure our children had enough water for the night. Wonderful.

Hotel Vittoria We arrived as a school party of 34 for a 3 night stay at Hotel Vittoria. The hotel is in a prime location besides Pompeii however this is where the positives end for this hotel. The rooms: Basic is an understatement. The rooms were either a a double, triple or a quad. However beds were sofa beds and were only appropriate for the shorter human. This theme continued in the bathroom whereby you could not physically fit in the shower they were that small meaning you had to get out of the shower in order to apply shower gel. Also the boiler in the hotel must not work as there was zero hot water. Food: Again the food was basic and predictable. You got what you were given. Fortunately there was a supermarket a 5 minute walk away from the hotel for students to stock up their rooms. Staff: There was two staff members that operated the reception desk. One gentleman during the day that was reasonably placid. However there was a gentleman on through the night who was far from that. The students were quick to give him the nickname ‘Bowser’ after his attitude during the evenings. He would regularly ring up to the teachers rooms, shouting chaos chaos big problem. This was because our students would move between their friends rooms as there were on holiday. As staff we walked the corridors to ensure that students did this quietly to avoid disruptions to other staff members. He showed no empathy to upset students. If he has a problem with students making some noice on an evening then the hotel should not work with school travel agency’s. This man completely ruined the experience in the hotel for his absolute incompetence.

I went there with many young children and the hotel staff were unprofessional. There were hotel waiters that were asking for underage girls snapchat, Instagram, and number, and taking pictures of them from under a balcony. There were ants in a lot of our rooms and the cleaners did not do anything about it. The man at the front desk was shouting at kids for asking for a new room key. It was also cold. I lost some clothes because of the ants and the hotel has still not given me compensation. The cleaners put our wash bags inside the bidet. Would never stay there again.

First of all your members of staff were extremely unprofessional, they were asking 12 and 13 year olds for their numbers, snapchat, instagram and TikTok. And must I not forget that they were taking photos from underneath a balcony where girls were wearing dresses of the girls without permission. Secondly your hotel rooms have poor hygiene as there were ants crawling in our suitcases.

What a great hotel and perfect location for exploring Pompei ! Rosario helped us so much as soon as we got there with cold water for the kids and getting rooms on same floor and called up hurcularium to ensure they had a luggage drop. Night porter got us cold water when we needed it at night. Yes it’s a little dated but it’s perfect for exploring ! Actually the best shampoo soap set I’ve ever had in a hotel.

We arrived at the hotel and was able to leave our car there whilst we visited Pompeii ruins which was handy as we arrived way before check in. We checked in and were shown our way to the room which we were able to leave our luggage in whilst we carried on with our day. When arriving back to our room later in the afternoon we opened the shutters and turned the lights on and was surprised by how different the decor looked to what we saw in the pictures on *********** The room was big however very well worn could really use a refurb, the sofa in the room looked 80 years old and past it’s days, there was bird poo all over the balcony the walls were disgusting the shower was filthy with built up grime. The kettle had so much limescale in that it had built up. Overall not a great room and nothing like the photos, my children didn’t want to stay but I said we just need to go to sleep and as soon as we wake up we can go. We woke up and went down for breakfast in hope that it may be ok but no it wasn’t some bread and ham and cheese that looked discoloured and some biscuits and cakes. It stated that they did omelettes so my husband asked for one when, he was then told the kitchen was closed, I’m not sure it would have been great if he did get one. Overall I would really stay clear of this hotel it’s meant to be 4 stars I’m really unsure how they managed this. It’s really gutting to write such a review of this kind knowing that the people running it were so nice however my only advice would be this hotel needs investment.