Protea Hotel Polokwane Ranch Resort

great 1 night stay in nice ranch - hotel very nice view on the great garden , some farm animals and good possibilities for tennis , swimming , horseridibg , golf etc on the premises … very nice grden with a pond and lots of flowers the food was excellent in the dining eestaueant , pretty good breakfast all you want

As far as I can remember this has been a destination to celebrate special occasions due to the beautiful setting and great food and service. Coming back after being away for eight years, on arrival it was the same smart, well kept resort. We had booked for lunch and the disappointment slowly crept in. Service was slow, our waiter had had little or no training, limited language and no knowledge of the menu. Two at the table ordered ribs, only to be informed 10 minutes later they had none. He could not tell us what the vegetables of the day were and eventually took me to a Bain Marie and showed me roasted carrots and pointed to another container informing me that’s the second veg but it must go in the oven and there will be a wait. Once orders had been changed the food took a long time to reach the table. The steaks and eisbien’s were very tasty. The fish was dry and no sauce with it at all. The cherry on the top is the dining room then became a laundry room with the tables being stripped and just dumped in a pile to be sent to Laundry, in addition the knives and forks were being washed in buckets in full view of everyone. Not the service that we remembered and were used to.

Unfriendly and unmotivated. Difficult to get there. Misleading names and address descriptions. Breakfast was good. Never again.

I'm a but conflicted with this hotel because some parts were really good but some not so good. The room was big and airy however the bed was too soft that it felt like my whole body fell into a hole and that made it difficult to sleep. Before going to sleep the geyser in the room started leaking and the shower head fell off when I was taking a shower. So it felt like I was given a room that was under renovations or something. However, the good part is that the food was super delicious and the staff's customer service was so good. You know that the place is well run when the customer experience is the same from reception, to staff at the diving area and even the cleaner (my opinion 😉)

Very good stay Very good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again

Expect a friendly welcome from the reception team at checkin that sets the tone for the rest of the stay. Exceptional service in the restaurants was the order of the stay. Rooms are comfortable and clean and the facilities provided much needed downtime to refresh both body and mind.