Albergo Dell'Agenzia

While the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating. The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags. The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight. Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay. Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.

Great room, food and service. This hotel is also a "slow food" cooking destination next to a culinary institute. Charming grounds and pool with Roman ruins on the site. In the heart of Piedmont with many famous wineries nearby

A great stay. Staff are very friendly and helpful. The place has been nicely decorated/refurbished with respect for the history of the building. The building itself can’t be beaten, part of an old castle/palace buildings. Restaurant is great, and there is a wine cellar on site. The pool area was clean, with free drinks available. Breakfast could be better/more choice. Overall a very good stay