Tài Khoản Khách
ngày 31 tháng 1 năm 2023
Firstly, our hotel in latchi was completely different to how Jet2 had described on their website, we arrived to a torn, damaged and visually disturbing ‘family’ resort. When we did arrive and checked in at reception, we were given a stale sandwich to eat as it was late, however with my partner being vegetarian this left her hungry for the night as we were given no alternative. We were told there would be many a facility as described on the Jet2 website when looking to book here, we were told there would be entertainment at points throughout our stay, yet there was no entertainment in sight, you couldn’t even recognise the staff from the public as they were all wearing casual clothes to work, we were looking forward for day to day entertainment as described and had nothing of the sort. When we did finally get into our room, we discovered that our bed covers were filthy and had a number of holes in them? Surely this is not up to standard of a 4* hotel rated by jet2, we paid a lot of money for this and it was disgusting to see. Having had a terrible first nights sleep we then woke up and went to try out breakfast, this was at an extremely poor standard as they only provided limited options, again with nothing for vegetarians and a number of the hotel guests around us were angered by this. However worst of all was then we then came back to try out our lunch, half of this breakfast food had been reheated and sent out again for people to eat for their lunch, this was reheated meats that made myself ill for the next 2 days, how is this anywhere up to jet2 standards, being completely opposite of what was described on the website booking. This food was also the same options each and every day, leaving no variety for us and having to eat the same meal 3 times a day. Our room was also described to have facilities such as a fridge hairdryer iron and kettle, however we arrived to only see a dirty fridge that was not working. The kettle (that we had to go to reception and request) didn’t arrive until 2 days later, and did finally arrive covered in limescale, which obviously was not going to be used. This kettle also arrived with a European usb plug, however our room has British plugs so we were left unable to plug this in either way.. in hindsight this ultimately didn’t matter as the next problem we faced was the electrics not working throughout our stay, we were told this is because of the weather in the area but this was total nonsense as when the weather did get better these electrics continued to be faulty, this also being a danger hazard for us. We then woke up from our 2nd nights sleep to find that the rain has completely came through the hole in the bottom of the door and left the floor of our room completely covered in water, this in fault then completely ruined our week as our suitcase which had all our clothes in was soaked though, leaving our clothes soggy and unable to wear for the rest of the week. To greet us at our door when we arrived was a clu
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