Premier Inn Plymouth City (Lockyers Quay)

Great location for a hotel, but let down by the check in. We booked 4 rooms and travelled down from Scotland for a bereavement, it took us 12 hours. We arrived at 11am and asked to pay for an early check in and were denied. Hotel looked about a quarter full, and could not offer not one room for our elderly member, just to rest and have use of the toilet. We had to come back at 3pm. Not good.

Firstly, I have to mention the welcome at this hotel. Kay, the receptionist was so friendly and helpful! There were six of us with three separate bookings, but she made sure our three rooms were close together and our breakfast bookings were at the same time. She was honestly one of the most friendly and helpful welcomes I have ever received! The actual hotel rooms themselves are a bit dingy. The beds aren’t as comfortable as other Premier Inns we’ve stayed at. I’d like to echo what other reviews have said - this hotel needs a major refurb! It’s clean enough, but it felt damp and miserable. We stayed for three nights and honestly, I was starting to struggle by the third night. The on-site restaurant is also a mixed bag. The breakfasts were a bit to be desired and not great, but the evening meals were much better. The staff were very friendly and welcoming. However, the toilets were an absolute disgrace! I went to the ladies to find every single one covered in faeces! I ended up having to walk back across to our hotel room to use the toilet there. Our stay was okay, but I must admit, I won’t be rushing back.

Lovely lunch. Excellent service from Walid. Will visit again in the future.Thanks for a memorable visit. Meals were delivered on time and portions were generous. The value was also good. Parking was easy as the car park was not full when we visited

Hotel in great location great food from opposite cookhouse , staff in both hotel and cookhouse exceptional . Shout out to James in the cookhouse -amazing service and attitude in giving us a great dining experience . Easy to get into town or walk around the harbour and quay

I stayed at Premier Inn Lockyers Quay just before christmas and had a lovely. stay. I always book with premier inn as i know what i am getting and it never fails. The beds and pillows are comfy, room and bathroom are clean. The receptionist Kay was very helpful and cheerful with a knowledge of the local area. This helped with planning my trip around Plymouth. Kay also helped with an extra pillow for my room and was always pleasant.

Room was very clean and welcoming. Lovey stay, we had a great sleep on a comfy bed. Kay the receptionist was very polite and full of informative I formation about local sights and things to do. Will absolutely stay again, really Great stay thank you