Premier Inn Plymouth (Sutton Harbour)

This is a perfectly situated hotel for the National Aquarium (well worth a visit). The Premier Plus room was spacious and spotlessly clean. All the staff we met were friendly and helpful It is well worth doing the meal deal, excellent value for money and the food was really tasty and well presented. Parking on site was great and the location means you can walk to the Hoe and town centre. Absolutely nothing to complain about and we will certainly return.

Brilliant place to stay which has access to the Barbican, Hoe and city centre. The staff were lovely and especially Maisie, who was in the restaurant. She created a pleasant vibe for everyone she served. It was a tough family weekend for us due to a bereavement, but staying here helped to make it bearable. Thank-you

Staff were amazing, helped with anything you need to extra pillow, directions and what are the best attractions. the room was spotlessly clean and had all the basics you need. the hotel was in a great location, most things within walking distance. Had a great breakfast with plenty to eat. We really enjoyed our stay there.

I’m writing as a big fan of Premier Inns. There are a number across the UK that I use regularly. I trust your brand for its value and consistency, but have been let down on this occasion, when I took my daughter for a special night away to Plymouth. My first disappointment has been with the availability of food. When I checked in at 4.30pm, I booked for dinner at 6.30pm and breakfast at 9am. Just two hours later, on arrival at the Thyme restaurant at 6.30pm, I was told that there were availability issues. Very little was available to eat. I was told that the children’s menu was available but when it was handed to me, all but two items had been crossed off in biro. The staff member commented that she was unaware of this. Clearly the staff member who booked me in only two hours previous was also unaware. We were advised to go to the pub next door, which managed to accommodate us, although they did comment that they wished that the hotel had informed them that they would be sending people over as they were fully booked. My second issue was with the wi-fi provision. I would usually pay for the Ulitmate Wi-Fi service for the night, so my daughter and I can watch a film together on my laptop. Tonight we were unable to do that as neither the free Premier Inn wi-fi nor the Ultimate would connect. I could not even get wi-fi on my phone. We ended up watching tv instead. My experience at Plymouth (Sutton Harbour) fell well below the standards I have come to expect from Premier Inn and I will not be returning to this hotel. It has also made me question if the hotels I have enjoyed across the UK are in danger of similar drops in standards, as I know in-house restaurants are being closed in many branches. Better food availability, wi-fi and communication between staff and customers about any problems in a timely fashion would solve these problems.

Great hotel with the standard you come to expect. Staff are polite and extremely helpful and must leave a special shout to Kerry who couldn't have been more helpful. Really nice to see the addition of a bath, I can't remember the last time I've had a soak and read. The only down point is the additional cost for parking and decent WiFi.

Working away in my job is never easy as hours are long so you need somewhere where you get a good meal and a good sleep and it’s just what you get at the premier inn at Sutton harbour , Kerry who served us was extremely helpful and nothing was to much trouble