Grand Sentosa Hotel

We understood that the hotel is a non-smoking hotel. However when we checked into our room, the room itself reeked of cigarette smell. When we enter the room, there was no chair to the desk. There was no hangers in the cupboard. When I open the cupboard door, cigarette smell was evident. The shower towels are also reeked with cigarette smell . There was no face towels, hand towels and bath mats. It was also observed that walls has cracks. The aircon ducts also blew cigarette smoke into our room. We had to get deodorant to remove the cigarette smell. The hot shower was not functioning. The water pressure was weak. Overall experience was poor staying in this hotel.

Used to stay here in 2013 for twice, with each stay about a week, and the hotel was okay then. However, over the years, it's simply too old without much renovation and the room, including bathroom / toilet is quite run-down. Lack of basic amenities too. And window view is a creepy wall at the external void deck. Nevertheless, the location is excellent and staff friendly too.

This hotel is near to custom. There are a lot of shops nearby which are convenient. But the hotel carpark needs to walk a distance... not convenient for carpark... The hotel room only provides disposable toothbrushes, toothpaste, shampoo, and conditioner. Still alright. No slipper and no face towel. Will book again this hotel next time

great room good front desk service ideal stay with eateries nearby

OVERALL LOCATION IS GREAT, FACILITES ARE OLD ALONG THE PASSAGE AND INSIDE THE HOTEL ROOM. NO AIR CON OTHER THAN INSIDE THE ROOM- NOISY AIR FLOW, OVERALL CAN BE BETTER.

Location is perfect with lots of food options