eó Las Rosas

Absolutely horrendous. Bed collapsed within minutes of arrival and the hotel sent someone to fix it. Two days later the bed completely collapsed as they had bodged the repair. This resulted in a head injury when I fell into the shelf by the bed. When we went to reception it was closed, so we rang the emergency helpline who told us that they couldn't do anything until MONDAY. They expected us to wait all weekend without a bed!They actually suggested the whole family share the twin beds in the other room!!! This was the final straw. The noise from adjoining apartments was horrific as there appears to be no sound insulation in the walls or floors and the windows are not double glazed so you hear kids screeching round the pool from 8am until 8pm... No chance of a late wake up after a night out and no chance of an afternoon siesta.

Visited these apartments for the first time as an extended family trip. The apartments have two bedrooms, a small kitchen, bathroom, and living area. There are some positives and some negatives. The positives: 1. The balconies and in particular the ground floor terraces are very spacious. 2. The pool area is fully fenced and only accessible through gates which provides reassurance for those with young children. 3. The building is very sheltered and is a “sun trap” which gets the sun all day. This was great for our visit in December - but may be very hot in summer as the rooms have no fans or air conditioning. 4. The building is adjacent to a small mall with two supermarkets and several bars and restaurants. 5. The staff were helpful and responsive. The negatives: 1. The accommodation is dated and in poor condition. For example, some of the external areas are fenced off because the decking or paving is broken and hasn’t been repaired. The interior of the apartments is a bit grubby and could do with fresh paint and more attention to maintenance and upkeep. The shower head unit in our room kept slipping off the wall, the toilet did not flush properly, a bedroom door handle was loose, the microwave was behind a timber facade but the door of the microwave would catch against the timber…there was a long list of these types of problems. 2. While the pool is fenced off, there is a gap under the gate that our 1 year old and 3 year old could climb under. 3. The apartments are next to Riu Palace hotel which had loud music every night until midnight. 4. At times we needed an umbrella on the terrace but were told we could not use the umbrellas at the poolside, we suggested we could buy a beach umbrella but we were told that was not allowed. The reason is unclear…the terraces should have umbrellas. 5. The reception is not open more than 4 days a week. Check-in was manageable because we had emailed the company on the day we were travelling and got instructions but otherwise would have been stuck. We saw other families arrive during our stay and struggle to gain access. 6. The accommodation can be difficult for those with mobility problems or young children in a pram as every level requires you either to go down steps (ground floor) or up steps to the three upper floors. There is no lift. 7. Depending on your priorities, the location is good or not so good - 200m to the the promenade at maspalomas dunes, but to get to the port and beach you must walk down and back up the 82 steps to the road - a problem with young children and pram. There is a longer route around mostly flat streets but it takes a half hour. All in all, the property has a few downsides.

a lot of noise and nuisance from the neighbors swimming at the pool is no longer pleasant and that just before Christmas… The stay is now for The second time.. and it Will be also The last in this appartement complex

You might consider bringing your hiking shoes, if you plan to go to the central office of the building. The stairs that lead to the reception have been sagged heavily. The steps and tiles are crumbled and the floor is littered with sharp tile shards. We would like to inform you that every discussion with the manager is absolutely useless. This person accepts no reasonable discussion. If you insist, he simply reproaches you in Spanish, assuming there are no tourists that understand his language. :-(( His last resort is to pretend to call the cops, witch looks like very poor behavior.

Please don’t book here. They will ruin your holiday! The bad breath receptionist is smiling when telling you he doesn’t have a fan over night. He didn’t say sorry, lo siento, nothing. The Wi-Fi is unreliable, I was connected but had no internet connection. The housekeeping is the only good thing, they did a remarkable job everyday! The light on the terrace wasn’t working so he said he will call “technico” to change it but he never did for the entire holiday. I am so sorry I had this holiday, such a lousy customer service, never again! If I ever go on a holiday again, I’ll make sure it will never be on that savage hotel, or beach. I’ll go to Italy instead. Very disappointed, I want to forget it all!

really enjoyed this holiday, had everything you needed. Very Basic but clean. Tv worked (well for the kids), apartment cleaned each day. Fit 5 of us well. Great location Near to the shops and very close to the dunes.

Nice hotel in a really good location. The room was comfortably big enough for 5 of us. The kitchen is basic but has a microwave and hob which we cooked lunch on. Staff were very nice and the check in was easy. Room could have done with a bit of paint but for what we paid, we were very happy

Good value for money. Pool is nice and nice people around. Lots of good restaurants around and the beach nearby is lovely. Wifi is terrible in the hotel. If you go in the wrong direction from the hotel there is some sketchy areas very close by. Overall I would recommend for more budget trips.

Been here many times Always liked it as so close to everything From start to end was not good at all Got there room not ready When got in the room clean and tidy But very noisy guests no respect day and night oh and middle of night Maids every morning at 0745 outside out room very very loud woke us up every day!( we had ground floor room ) Maids came in once in one week, no clean sheets or towels all week! Handle on bathroom door fell off in my hands, and sliding doors to pool broke wouldn’t open they came to fix straight away ( but just done a make shift fix) said they would be back next day which they didn’t Cockroaches in the kitchen Booked as adult only hotel but when we got there, there was lots of noisy kids No air conditioning We will not be back