HL Suitehotel Playa del Inglés - Adults Only

A 21 night stay on all inclusive in a standard room.On our second visit to the hotel,we enjoyed ourselves,but the hotel could do better.Minor-air conditioning isn’t really cool enough & and due to it being in the bedroom is a little noisy.On all inclusive there needs to be a wider choice of drinks at meal times,we were refused sangria(which we couldn’t believe).On meal times,food was good with different themed nights and BBQ 3 times a week(a suggestion,provide wraps for people to make up wraps from chicken/salads etc).Last year we visited here and the drinks were very slow at meal times,this was much better this time.On drinks waiting time,one serving behind the bar with other staff providing table service(this doesn’t work) the hotel was fully booked,more staff needed behind the bar.On more than one occasion we waited 20 minutes for a drink,this is unacceptable(this was at the rooftop bar).A cider option would be good,either draft or bottle,this should be included on the all inclusive.The location of the hotel is very handy for beach/bars etc,bus stop nearby for island exploration.The pool areas both ground floor & roof are very good.No issues with sun beds.We used the gym area many times,which was quiet and very good.The spa also very nice.The biggest plus is the hard working staff,particularly the bar staff,they are so nice and hard working,but there’s not enough of them.On one occasion the lady behind the bar was completely on her own in the ground floor bar(any issues with drinks running out/collecting glasses) then the drinks serving came to a standstill,it’s very unfair for the staff concerned.We’ve booked for next year again,I really hope there are some improvements in areas I’ve highlighted,we like the hotel & one or two small improvements would make our holidays even better.Very good value for money & a tip,book direct for a discount.

3-4 timed staying at the hotel, room on 7th floor, partial sea view, mainly overlooking church and Kasbah Centre. Close to beach and promenade. Hotel and rooms spotlessly clean, comfy beds, plenty hot water and spacious terrace/balcony. Wish TV had more English channels, only 2 and one awful GB news channel that should NOT be used. Good choice of food at breakfast and evening meal, including BBQ, smoothies, fresh orange etc. restaurant are does get quite busy. Plenty beds and space on roof top terrace. Please return with live music on the roof top bar, much better than down stairs. Nice SPA area, small but great to use and rarely busy. Yoga on terrace and beach. Nice little shop within hotel building. Octavio (reception) is the best we’ve experienced, outstanding communication skills, multi lingual, kind, compassionate, caring and helpful (one of us was ill for a few days). Really helpful about medical advice and even offered to drive us. Jawad and Laura were also really friendly, efficient and hard working. Great hotel, definitely return.

Great hotel, rooms fantastic we stayed in one of the hot tub rooms, cleanliness fantastic, maids, waitresses and waiters and ground persons all lovely, food was of good quality with lots of different choices. Reception staff were a little cold when asking a question. The only issue we had was there were no English tv channels other than news, this may be a small issue but it would of been nice to relax when in room to have a couple of English channels other than the news.

I stayed at the HL Suite Hotel, Playa Del Ingles as a solo traveller from 28/11/24 to 05/12/24. As I was hoping to spend the majority of my holiday time enjoying the sunshine in the privacy of my room balcony, I sent an email to the hotel well in advance of my stay making them aware of this and asking if they would consider allocating a room for me which had a sunny balcony in the afternoon rather than the early part of the day. Reception very kindly acknowledged my request. I was so disappointed with my room allocation - Room C16. This room was in an annexe to the main hotel building tucked away as far as could possibly be from the seafront. The balcony had no sunshine for any part of the day until as shown in the attached image taken at 4:28pm. There was a flat roof leading up to my balcony with no obvious security measure to prevent anybody climbing onto it and accessing my balcony, for this reason the balcony door was never left open as this gave me cause for concern. The chairs on the balcony were very uncomfortable although I did not use them for more than five minutes. Perhaps reclining chairs would be more appropriate in particular for the ‘sunnier’ balconies. I feel that I have paid a premium for my room at single occupancy rates which means that I would be reluctant to do so again in the hope of getting a better room. On the positive side, all areas of the hotel were always immaculately clean and well maintained. The food and service was brilliant. Staff were always pleasant and helpful.

awful hotel, only enjoyable if you want to sleep all day. No music during the day, not allowed a small ball to throw around in the water and overall may as well be a care home. Won’t be returning

For us did not meet standard room requirements.Hardly any hanging or shelf space for clothing.No internal chairs or drawers and table . Food was very hit and miss .caters mainly for Germans .we had a grotty view of a rundown shopping centre. Entertainment was for an OAP home. (We are mid 70’s sent us to sleep). Cleaning was good .All the staff work incredibly hard and are friendly. There is not much to do at this location unless you travel . Sorry to say we would not return