Hotel Metropolitan Playa 3 Sup

Me and my partner were initially happy with our experience. We encountered three lovely staff members at reception, and after we had a problem on our first day with our room, we were immediately given a new, larger one. Our biggest disappointment was the staff in the breakfast room and the breakfast itself. It was so bad that we decided on our last days not to go there, so it doesn't ruin our moods. I almost wanted to ask for my money back. The warm foods like bacon, beans and eggs were always served cold, there was no heating whatsoever like with other hotels where the food is being heated. We had a very disappointing experience with the breakfast staff. Despite the room being nearly empty, a staff member insisted we sit where she wanted, rather than allowing us to choose our own spot. While we were still finishing our meal, she interrupted us and asked us to leave. I politely apologized in Spanish, but she just dismissed us with a curt "sí, sí, sí" and walked away. We noticed she behaved the same way with other guests too. Throughout breakfast, staff members were constantly walking around, being loud and clearing tables before guests were done eating. My boyfriend had just finished his coffee when a younger staff member took the mug directly out of his hand. Overall, the breakfast staff were unprofessional and rude. In all the hotels we’ve stayed at, guests are usually allowed to finish their meal in peace before tables are cleared. This was not the case here. PS.: Breakfast from 8-10AM is not enough time get up in the morning and get ready properly and then eat as well. We were often short in time and had only one hour left to eat & grab food. 7-11AM would be a more appropriate time-frame for travelers. Additionally, the toilet was crooked and the sink in the bathroom almost came off. The shower was leaking. All of this should be fixed as well.

our room was lovely but the majority of restaurant staff were very unfriendly and not very helpful however the staff on reception were. we were a group of english girls and the hotel was in a very popular german area which we did not know and made us feel rather unsafe. there were silverfish insects in our room on arrival but the rest of the room was fairly tidy. hotel was in a good location, close to the beach, and the rooftop pool was absolutely gorgeous. we chose the half board option and the breakfast was a good spread but quite a small selection. dinner at the hotel was not great and you had to PAY FOR DRINKS at dinner at the hotel and in the pizza restaurant where you can also choose to eat dinner as part of the package. the food here was better than the hotel but still not amazing. won’t be returning to this hotel or area of mallorca but the apartment room we had was a great size for our group of 3.

Excellent hotel, spotlessly clean, with comfortable beds and airy rooms. The pool area was alway immaculate and tranquil. The food was great and bar prices reasonable. Staff were efficient and friendly. A fantastic 3 star plus hotel.