Portofino Mallorca

Albergo sul.mare il centro e raggiungibile con un bus a pochi metri

I arrived at the hotel at 11:30 PM on a Sunday night, only to realize I had mistakenly booked for Monday night instead. My error which I accept completely. Fortunately, the receptionist informed me there was plenty of availability that night and kindly offered me a room. While he was sympathetic to my genuine mistake, he explained that I would need to authorize my credit card for the stay, as only the hotel manager in the morning had the authority to approve any exchange. As I had booked directly, a transfer of my original booking should not be a problem. The next morning, when I spoke to a different receptionist, I was told I could not receive a refund because my booking had prevented them from selling a room on Monday night. This was clearly untrue, as the hotel had ample availability that day. I pointed out that the hotel was actually in a better position to sell a room at 9:00 AM than the one I had actually taken at 11:30 PM, and since the cleaning and laundry costs were the same, the hotel had not suffered any loss due to my error. Despite this, the receptionist was extremely rude and refused to let me speak with the manager. The takeaway from my experience is this: if you expect basic decency, understanding, and good customer service, this is not the place to stay. Additionally, the rooms are outdated, reminiscent of a 1980s Travelodge. For a similar price, I recommend the Melia in Palma Bay, which offers nicer accommodations, better facilities, and far superior customer service.

Very nice and accommodating staff, clean and simple room, nice property ... I would have given it a much higher rating but I have to warn fellow travelers about the noise. The hotel is like an echo chamber and you can hear things in the hallway and through the stairwell, as well as every footstep above. To make it worse, the other patrons were not considerate and were loud in the hallway and laughing and banging on a door at 2am. If I didn't need to hear my alarm, I would have put in earplugs. Maybe the hotel could put a sound-machine in every room.

We had a lovely time at the Hotel Portofino, we stayed 5 nights. The staff were polite, helpful and kind including the cleaners, receptionists and the poolside bar staff. The rooms and hotel was kept clean at all times. There are great restaurants nearby and a supermarket and chemist on the corner. The beach is very close by with a beautiful beach. Will definitely be returning.

An reasonable hotel which is spoiled by the noise at night from people above, below or on the same floor as you as you can hear everything. Doors slamming, voices, footsteps, furniture being moved even the curtains being drawn. No soundproofing whatsoever. I have never stayed anywhere where it's been so bad for it. I'm glad I had earplugs as it was quite unbelievable how bad it was. It spoiled what is a simple but nice hotel. No frills rooms that are clean and serviced so that was good. Staff seemed nice although contact with them was very limited. The seaview from our room was nice. Didn't eat there and the pool was always too busy to get a sunbed so didn't use that either. Wouldn't stay there again simply as the noise you hear from other guests at night is ridiculous. If you don't mind noise then go for it. If you need quiet to sleep then good luck here, you'll need it.

Although Portofino is a little old fashioned I couldn't fault the service and cleanliness. We had everything we needed in the room, including a mini fridge, air conditioning, and a hairdryer. The beds were comfy and the shower was powerful. We just stayed one night but the pool area looked good, and we enjoyed our breakfast.