Hotel Riu San Francisco - Adults Only

Location was great.

Bon emplacement et bon petit-déjeuner et dîner du soir à recommander

Check in was very difficult, and they will charge you extra for children. Trying to find a spot to park to check in took a bit and required me to drive around a couple of times till one opened up. The line to check in was over 30 minutes. When I checked in they asked how many guests and then I was told they charge extra for children, approximately $75 extra plus the parking and resort fees (both of which I expected) it was approximately $150 more than the published price. Again I was expecting the parking and resort fees but not charging extra for children. This is the first time visiting a riu and for the time being this will be the last. Going to stick to hotels that charge for the room and not per person. I understand if this was an all inclusive but this is just a regular hotel in a tourist trap. Also bring your sandals, the bathrooms are nasty.

this is the worst hotel I’ve ever been to we arrived. There was nowhere to park to check in extremely dangerous hotel. We couldn’t even enter the hotel without being attacked by a swarm of vendors selling cheap stuff. I walked up to the front desk, told him about the dangerous situation. They came back outside to escort us into the hotel. They told us they could only say that we would be safe within the property, but once we walked off, they could not say we would be safe as I was standing in the lobby. The police came to remove the vendors. They came back within a minute the police officers are standing in front of the building, this is a huge security issue. There was also a half dozen people laying on the couch in front of the check-in counter, drunk the hotel staff did nothing allowed them to stay there drunk. What kind of establishment is this? I tried to cancel. Told them that we could simply not stay there as two females we were so afraid for our safety they said they could not cancel or do anything about it at the time. ******* tried to contact them and advocate for me Hotel RIU refused to give a refund even though their own staff acknowledge that security and safety issues for us and had to escort us onto their property. I have never ever experienced this in any place I’ve ever stayed. Can you imagine how that feels I to spend money to move to another property that we could feel safe at. This is the worst experience ever the worst property ever who refused to refund my money. I would not at all recommend this consumers beware of the safety concerns and issues. Consumers be aware that there’s police standing outside the property do you want to stay in a place like that where your life is in danger and you’re paying for your experience?

The hotel holds the standard the food is very good and the service is exelent in our room the bathroom was not as fresh as could be - leaking water and problems with leaking shower but it was a small issue

The hotel is very poor foe a RIU. They are usually excellent. This is probably only a 2 star hotel. The hotel is located in the middle of the party area that does not seem to close. We go not sleep for the 5 nights, despite coming for a relaxing break. No other rooms available according to staff. Very poor selection of hot food. No vegetarian options. Staff were friendly but not helpful. Tried to get extra pillows even requested through the RIU app. Total waste of money. Would not recommend.