Spring Hotel Bitácora

Pelayo and the whole animation group for children was super. Big playground. Nice waterslides and pools. Have been here 3 years in a row. Food is very good - breakfast/dinner package is nice. The 7 day package gives you free transfer to hotel and airport.

The hotel is amazing. The entertainment team are excellent at making you enjoy your time. I reccomend Pelayo, Rachel, Fran (my best friend ) The food is awesome there is so much to eat with a range of foods We love the snack bar I reccomending going all inclusive it's totally worth it !!!!

This was my first solo holiday and from the moment I walked into reception I felt at ease and comfortable. My room wasn’t ready when I arrived but I had added Up (this is for over 18s and gives you exclusive access to a rooftop area, pool, jacuzzi, sun beds, bar and food) when booking my all inclusive holiday. The lovely man who greeted me on reception suggested I go up there and get a drink and have a look around. I did and it was stunning. Quiet, clean and welcoming. I got a drink and sat down taking in the view. I went downstairs and checked into my room. It was lovely. A very good size, 2 single beds, a good sized bathroom with a large shower that had both hand held shower head and a rain shower attached to the ceiling. There was a crack in the bottom of the shower but it didn’t affect my use. There was a comfy sofa, 4 drawers, shelves and hanging space too. There was a safe which I had access to. I also had a coffee machine, kettle and mini fridge in my room. The view from my balcony wasn’t amazing, it was of an abandoned hotel, however, this wasn’t an issue for me as I only used my room to sleep, shower and change as I was out a lot. I personally feel the food choice was fabulous. I was spoiled for choice. I tried to eat differently as much as I could. I never went to the main dining room for lunch but did for breakfast and dinner. The food was great quality and the staff in the restaurant were fantastic. They were welcoming, friendly, attentive and made me feel comfortable. As you can imagine, eating alone can be a little nerve wracking but the staff were wonderful. One gentleman suggested wine for me, which was lovely and then they would put the cork back in and keep it for the next night. The staff cleared away quickly between courses and kept the restaurant looking clean and tidy. Most evenings I went into the fun bar after dinner. They had different acts on and I think your like of this is personal as we don’t all like the same things. It’s clear they try to book acts for all ages. There were some acts that I preferred to others. Again, in here the staff were attentive, it was welcoming for all ages and the staff serve you at the table, again, they were all lovely. I mainly spent my days on the roof. The sun beds were comfortable and towels were provided. I used the jacuzzi and the pool numerous times. There were hot drinks, water, fresh orange juice, lager, cider, wines and Prosecco you could help yourself to, alongside some lovely foods, breakfast and lunch. There was also a fully stocked bar. Again, the staff were fantastic, attentive, chatty and friendly. One evening I was invited to a meal on the roof and it was absolutely beautiful. We had some Prosecco on arrival followed by a number of courses, all of which was very tasty. My glass was topped up with wine on request. It was a little windy up there, however the staff offered blankets, which was a nice idea. One day I went downstairs to the outdoor bar and order

Recently returned from a trip here last night, spent 10 days with friends and family. I'd say the hotel complex as a whole is decent, but the service is truly terrible. From the very first day the majority (not all) of staff have attitude problems, their speed of service is very obvious that they have no care or pleasure to be there, if the bar is 4/5 people then your waiting at least 15 mins for a drink. There were 2 members of staff in particular (Valeree & Tania) who were the worst members of staff for me personally, and funnily enough speaking with other people staying in the resort shared the same views. Simple requests such as a type of drink or an additional drink were met with hostility. The food on a daily basis in the buffet was very simple & repetetive. Also, one of the main ones, SUN BEDS, the situation in the morning to get a sunbed is not policed at all by staff, so its a free for all at 7am daily to which grown adults are sprinting across pool areas throwing towels on beds. A simple on line booking sytem for sun beds by the hotel (which ive experienced before) will sort this mess out. The buffet restaurant is constantly queued whilst the food court is half empty (again highlighting the slow service). Life guards at the pool were present but no existing. Personally saw 2 kids have to be pulled from the pool from adults. The rooms however are a decent size, in good condition, daily room service is good as well. The UP! Facilities that are available which is an adult only area on the roof rop is superb, outstanding views and very spacious and quiet with self sevice drinks etc. I've stayed in tenerife now 5 times, each at a different hotel (which were cheaper might I add) and had fantastic service and have left feeling delighted and thankfull for the staffs efforts. Sadly this hotel is not one of them. If your looking to use this hotel without children I'd definitely avoid. Will not be returning.

I come here with my beautiful bride to be and my family we’re having a lovely time. Food is good. Drink is good. Swimming pools are good. We will be back again.

Absolute perfect staff friendly food great highly recommended is 11 of us together and we’re all having such an amazing time x