Elba Premium Suites - Adults Only

The Hotels premium adult only site is totally a must if you have no Children. Lovely private pool and cafe bar . The staff in this area are amazing so friendly and so efficient . Chass and maylin who work there are so so funny and friendly they really are keen to ensure you enjoy ur time at the bar and pool . There is water aerobics if you like to join in comfy loungers and umbrellas the sunny spots do get busy so best to get a lounger around 7.30 in busy seasons . The rooms are spacious and have lovely walk showers , garden terrace etc . The cleaners work hard and really did look after us on our 2 week stay . Fresh towels daily . You get access to the extra cafe and bar with premium and tea and coffee and fresh water . 10%off a spar treatment and a night in the Italian restaurant and a night in the steakhouse of your there for over 7 days . You do have to pay for a safe it was €4 a day !! The Hotels is impressive with a huge lagoon if pools and a beautiful reception. The mixed area and kids area is also huge rooms very similar It's brilliant for children lots of water activities slides etc . Kids clubs parks they will not be bored . Parents can relax while the kids play . Icecreams , sweets , crisps all available for snacking on if they get hungry . It's very busy in high season so we stayed in the premium which was lovely. There is also a Adult only bar and restaurant. This is nice to chill out in however the entertainment is a bit boring. Jazz singing , saxophone (player although he was good ) solo singing etc . Long ques in the evenings as only 1 barmen on every night it was the same no one helping them they had to clear and serve which was impossible on busy evenings . Lots of glasses left on tables etc . The hotel should improve on staffing levels in both restaurants and bars . Takes at least 30 minutes to get a drink every night and the bars and entertainment areas are very scruffy with lots of glasses bottles etc lying around . Also no ash trays so people chuck fag butt's in the garden areas or use paper cups with water its pretty awful if u are a non smoker as not pleasent around the hotel for Guests and not easy for smokers there should be ashtrays for them to use . The watering system for the plants and palms is a bit smelly as its recycled rain water can be quite horrible in the warm days when it's on but u get used to it . Food this was very poor in our opinion. Food was always repeated and warm never hot . Lots of fish stews , paella, pork , canary island potatoes only ever boiled!!! There was chips for kids with nuggets etc but for adults nothing to go with chips if you like plain foods. Lots of salads raw fish etc . They say its an international menu but it's not great for British tastes if you don't like fish or vegetables in sauce. I had to complain one night to the restaurant manager chicken cooked on the hot station was raw . She never got back to me with what happened. I was concerned about others eatin

Elba hotels Holiday2024 Issues with the suite, obviously not inspected prior to allocation which is different from the directors interpretation. No bathrobes, no hand soap, towel peg hanging off the bathroom wall and outside seating pads and cushions grubby which were never changed although 70% of the others we looked at were the same. Adults only restaurant, poor service and food never turned over, this did improve once it was mentioned but as always with these dining areas the food is nowhere hot enough. Only one member of staff attending the chill out bar so at times long queues, this was even worse at the downstairs bar. You have a choice of one visit per 7 day stay to their a la carte restaurants, 10 day stay still only one visit. A brasserie or an Italian. Brasserie only open Saturday and Sunday which is probably a good thing as it was shocking! The turbot wasn’t served with the correct accompaniments to which they were appalling, the meat choice again was supposed to come with vegetables but didn’t. If you choose a choice on the menu and the accompaniments change then let people know, again the guy who was running the brasserie wasn’t the least interested. The general meals and themes are both equal whether you eat or dine upstairs or down (with families) but as we found downstairs the food was improved due to the turnover and numbers of staff. The adults pool and bar area very good but pool area no where near big enough for the amount of suites, it appears that they have made this area and just pushed it into the corner of the complex. General grounds are ok, a lot of paths as you can imagine depending where your suite is located. Leaves and rubbish never cleared from the paths or roads. You go through a gate from the suites to access the main hotel complex. No where near enough staff to clear used plastic drinking receptacles, no correct drinking receptacles given on your particular choice of drink. Weak spirits and extremely poor choice of cocktails for the AI. Staff at the adults pool bar very good, shout out to Chuss, but they were all great down there. Most of the other staff were ok, but evident that there was a language barrier in certain circumstances. The adults suites are quiet and well kitted out. It’s a good walk to Playa Blanca and a further one to the Rubicon marina although there is a complimentary bus to the Dorada beach which is useful. Jet2 rep and comms very good and also Maciej, the hotel’s guest relations manager who actually listened to the issues. Shame about the hotel director, Miguel Rincon as he wasn’t one bit interested or even listening when I spoke to him. The resolution to some of the issues didn’t really benefit as again the offered drinks were poor and there was a clear flaw in the provision of ingredients, this would have been more annoying and frustrating if you would of paid 9.50 euros for them! The suite safes will cost you 4 euros a day and you pay 10 euros deposit per towel. Kids in the adult only ch

Don't really know where to start with my review. After reading a few negative ones I didn't know what to expect. I wouldn't put anyone off going here one bit. We stayed in Adult premium, with adult pool etc. Was absolutely chilled to the core. The adult pool.bar is superb, Chuss, Maylin and team are wonderful. Can't do enough Upstairs bar with Dani and Dylan, is superb with nightly, chilled entertainment for all. Our kids came a week later but their hol was cancelled on the day by Tui, so we booked them flights with easyjet and the staff of hotel ensured their rooms were honoured. Couldn't asked for more after a stressful morning The new directors of this hotel are trying to tweak things. Which if they get right, it'll be superb. (Bar queues, staff etc) Met a load of great people.too. enjoyed it from start to finish. The ones that say the foods repetitive must be chefs at home and eat different meals for every day of year. It's was fine Well that's my honest review, hope you enjoy it as much as myself and wife.