Adelais Hotel

The hotel is very outdated, no wifi other than in communal areas, the bathroom was not great due to the shower flooding the bathroom each time and the rooms could do with a revamp. The worst part about the holiday was the food. Myself and partner struggled to find anything we liked and survived off the sausages (hot dogs), bread and croissants. The coffee was terrible and served from a machine from the 90s. We went to the local taverna or to other restaurants most evenings for meals, which was lovely. The cleaning staff were lovely. Always smiling and the room was cleaned to a good standard. We hired a car whilst we were there and the staff member at reception was a great help in arranging this. He also advised us on the best way to Chania and on bus times. The pool area was lovely and we enjoyed spending a few days sunbathing. Overall, I would not return to this hotel and feel the standards were lower than expected for the price we paid. With some renovation to the rooms and an overhaul of the menu/buffet, I feel it would be much better.

After a really bad pick up at the airport was dropped at the gate by a really unhelpful minibus driver, my mum who has mobility issues and uses a walker then had to struggle up an extremely steep ramp to reception whilst we maneuvered all our cases, noone manning the reception desk just an envelope with our names and room key had requested ground floor rooms because of disabilities in our party which the rooms were ...from reception anyway if you want to access the bar restaurant or pool you have to use stairs. Worst all inclusive drinks ever only beer wine raki ouzo or brandy, soft drinks are all really cheap out of the machine, food is edible but very repetitive, pork has been served everyday twice a doy now, everything is swimming in oil, bar staff never once offered to help mum on the stairs or help one of us with her walker, pools are run down with missing tiles and green algae around the edges. There's no shops or tavernas within easy walking distance if you have mobility issue so unless you are prepared to pay for taxis you're stuck with the food. Been here 2 weeks and not had a single piece of entertainment only the same music played on repeat day in day out. Would never return have spoken to.other guests who came before ovid who said it was lovely back then but now it's just awful. holiday companies need to check this our cos its definitely not what they advertise will be contacting out company when home with a list of complaints .

When we booked this holiday for our adult daughter and ourselves the reviews were very good, however as time went on they plummeted . I was very concerned, but we were pleasantly surprised with how we found it. It is a small hotel and I don't think that you should expect the range of food or facilities found in a large one. Clearly covid has had a huge effect on things there as it has everywhere. We found the food OK, believe me we have had worse and we always found plenty to eat. The food is not always as hot as we like but that is general in Greece, a quick zap in the microwave sorted that. We would like to have seen a few more Greek dishes but what there were, were good. Ice cream is available all day on self serve. Drinks served were OK for us but an interesting selection of spirits! The bar service was good and we never waited to be served. The hotel is in a very rural area and we enjoyed walking round the lanes and seeing the sheep and goats with their bells on. Five minutes walk takes you to the beach where there is a taverna with free loungers and a beautiful crystal clear sea. The bus stop is five minutes walk too and there is a little village very close with a chemist and other shops, so not as isolated as I had expected! Our cleaner Gina was amazing and always smiling, a credit to the hotel. We went on one of the little trains which picked us up from the top of the road and took us up into the hills, amazing views! One of two downs for us were that they did not let us pay the room tax by credit card which we have always done everywhere else. The pool sides were covered in algae, we didn't see the sides cleaned whilst we were there. The cats are everywhere as is normal but it was pretty much left to guests to sort out the mess on area of grass where the sun loungers are. Having had no late night music we were suddenly subjected to it twice at the end of our 2 weeks, one night the thumping music and clapping and shouting went on until at least 12.30, with the bar man still chatting with his friends at 3am. We saw no notices that there was anything going on at night. The hotel for fine for us even when the rain poured through our ceiling one night when it rained heavily! It does need some tlc in places, but for what we paid we were happy.