Karras Grande Resort

I had read some of the reviews before going here with my friend. There were a mix of good and bad. We choose the larger family room for space. My experience was very positive. Good value for money. Room was amazing. Very clean and modern. Food was great. I am vegetarian and avoid gluten, and there was plenty to eat. Great location. Near to shops,bars and the beach. Beds were the most comfortable ever. Memory foam. Staff friendly. I am planning to return to this hotel soon. Entertainment was poor, but plenty to do around the area which made up for it.

We spent a week as a family of three (2 adults and a teenager) at the hotel on an all inclusive basis over the May half term. We have beeb to Tsilivi before as a couple and loved it so had no hesitations booking to return. The resort of Tsilivi is lush, it has a great atmosphere and vibe to it and is extremely inviting and friendly. We booked our package holiday with Jet 2 which advertised this as a 3 star plus. I think this rating is probably spot on. We went with reasonable expectations and although were disappointed by a number of things at the hotel, there was positives too. Location - Spot on, close to everything, can get a bit noisy with bikes and traffic late and during the night and early morning. Rooms - Modern although we were at the bottom in the corner so always shaded. Cleaned daily and spotless, cleaner was adorable, always friendly and worked hard. Few issues on arrival including broken lock on sliding door, shower broke which were fixed (although builder left drill in our room). Only 2 plugs working so couldn't all charge phones etc. TV didn't work for duration of our holiday. Hotel - Modern and bright but needs work in places. Ongoing work and right outside our room we had red tape and cones but didn't spend the holiday in our room so not great but not the end of the world. Easy to find your way around. We were on same floor as restaurant so a lot of noise. Pools - Nice pools, not enough sun beds. Every day was a race to get one! One day we had to take the chairs off our balcony to sit on as nowt else! Bars and drinks - OK selection of drinks, didn't have snacks. Marley at the pool bar is a lovely lad, always helpful and friendly, nothing too much trouble. The other bar staff not so. On my first night, I went to the front pool bar to get a drink, tried to use some Greek language and she beckoned at me 'use English' and for the rest of the holiday, would only serve my husband with a smile and not me! Staff - Our cleaner (room 306) and Marley and one or two others were spot on! The entertainment guy is a character, very funny, tries very hard, felt a bit sorry for him. Blonde lady at front bar and most of restaurant staff rude! Reception staff not the most helpful, friendly enough but told us nothing on arrival about food etc and had to ask other guests about check out (11am). Food - Read a lot of bad reviews about the food but honestly, for a family of three (including a teen and a vegetarian) we enjoyed the food there and had no issues. We only had breakfast and evening meal as that was plenty of food for us. Plenty of variety, tasty, fruit always available, veggie options too. Quality sometimes not the best but it's not a 5* restaurant so what do you expect? The hotel ice cream is delicious, banana and chocolate were lush! Restaurant is very small for the number of people there, nit always cutlery available but we made the best of it and sat outside a lot. Entertainment - The guy tries, we played one game of bingo one night

The hotel is beautiful near to local restaurants and shops,staff we're good when asked questions.The restaurant was very poor not a lot of choice I'm not a fussy eater but really struggled.if my kids had been with us we would have had to eat out every night .the staff in restaurant were not quick in clearing the tables so would avoid if you are fussy .I have been all inclusive for years and this is the first time I have had to say something

NOT WORTH £2,000! In edible food, rude staff, average hotel Avoid at all costs. Spent our whole holiday as far away from the hotel as possible!!!! 2 stars for the lovely cleaner and the location However we will be returning to Tsilivi as it is beautiful place outside of this hotel especially the beach and the people are so welcoming and friendly. But unfortunately not this hotel as it is not fit for guests.

This was a good deal, which was why we chose all inclusive. On arrival we were given our room immediately, which was very nicely furnished. We were missing a safe, so I reported to the lovely man on reception and we went for lunch. When we returned a half hour later the safe was in place. We ate in the restaurant five nights out of ten and always found something nice to eat. The desserts are gorgeous. We had lunch once and the roast pork delicious. We have been visiting tsilivi for over 15 years and over 30 visits normally go s/c. We did not use the bar as we have a lot of friends in tsilivi so can't comment on that. We found the staff very nice from cleaners, restaurant staff to reception. The only negative I could give was the noise from the bar. But otherwise would not hesitate to return

Lovely clean hotel. We had a Family Suite and it gave us and my 12 year daughter privacy without being out of sight. Great size room for us and a pool view as booked. No issues on check in. In fact upon arrival the manager rang the restaurant to ask them to stay open so we could grab a snack after arriving just after closing. This was a fantastic first impression. It goes a long way in our opinion. The hotel staff are really nice and very friendly. The resident cat, Takis, is our favourite. He’s super friendly and full of character and charm. Food is ok, you definitely won’t starve but breakfast was our favourite part of eating here.

Arrived may 4th for ten days. Nice clean hotel. The food wasn’t the best but it depends on what you like it will suit a lot of people. Not much at all for kids food, only had chips on twice in the ten days. And the all inclusive drinks aren’t the best but we barely drink during the day and we go out around tsilivi every night for drinks so it doesn’t bother us too much about the hotel drinks or hotel entertainment as we are never around the hotel on the night. Couldnt fault the room or the staff or cleaners or anything. It’s in a good central area near all the bars n restaurants. You have the water park 5 min walk away then crazy golf 5mins the other way and bowling not far from that. Second time we have been to this hotel and honestly the only things we could pick at is the food could be better, and the pillows are uncomfortable and the hotel tax set me back about £70 which probably can’t be helped on the hotels side of things. But other than that we love the place and would defo come back and will probably be back in 2025 (hopefully they sort the food out a bit)

First thing people need to be aware of is the tourist tax that upset a lot of guests. Charged 7 euros per room per night.. Said it was a 4 Star hotel??? our rep said it as a 3 star plus. So 70 euros was a big chunk of our spends. have to pay it in cash too. We arrived at lunchtime and was told lunch was available, a nice gesture.. First impression of buffet dining room was how small it was and packed with chairs and tables back to back.. couldn't pull a chair out to sit.. Suggested taking a couple tables out which they did after a couple of days and was a little better?? we always managed end tables near he door. Please be aware the hotel is doing a refurbishment programme but lots of rooms not finished or ready for guests?? And a new block being built on the side. Good luck with more guests in the small buffet restaurant. Went to our room 226 which overlooked the pool and a storage yard .. to be fair lots of activity over a few days and it finally got emptied. No safe , a loose shower head, loose patio door handle (hubby fixed that). reception said new safes had been delivered and would fix us one which they did but with one screw. .had to come back next day to fix it more securely. Shower head got looked at but nothing done.. So whether it will last the summer season who knows?? The towels were good for exfoliating unless they had holes in which happened on 2 of our days and bleach on bath mats. Not a 4 star Had a lovely friendly cleaning lady and had rooms done everyday which was a good point. Moving on.... All drinks were served in plastic glasses. I understand around the pool during the day but it was the same bar used for evenings too???. drinks were very limited. No whiskey and no brandy, cocktails tasted the same and not very good out of plastic glasses..I did notice some taller cocktail glasses later in the holiday but they were plastic too. They needed washing mmmmm. After 3 days the bar manager had to go to the supermarket for whiskey. that soon run out and the same problem with brandy too. The hot drinks, coffee or tea was out of machine in cardboard cups which tasted awful. Not a 4 star. Moving on...No evening entertainment unless you can call a music quiz or bingo playing in the dark using phone lights to see what you were doing as entertainment. Nothing for the kids to do.. Spoke to manager about lack of light outside in evening. He said he had some battery lights to put on tables?? did'nt see them before end of our holiday?? Not a 4 star.. Moving on.. Food in restaurant was much of a much.. Breakfast was ok.. hope you like pizza, pasta and salad.. couple choices of meats/veg/potatoes.(not always hot). desserts were nice if they didn't run out??. Often run out of tea bags too. The staff did their best but can only work with what they have got.. Not a 4 star.. There is an A la carte restaurant that opened just before we came home but then it was closed again??. The food was being carried up the main road from the buffet kitch

Arrived on 4th May at night All Inclusive. No hot food only a few sandwiches which was not enough for all who arrived. Maybe be good to put food or sandwiches into the rooms for guest so all get something on arrival. Our check out time is before the resteraunt opens at night so no hot food on Departure either Room beautiful clean and very modern and cleaned everyday, can't fault the cleaners they were amazing and very friendly. Food- Great if you love pasta and fish and cream sauces. Always cold and when asked to turn up the heat to keep warm the very friendly manager of resteraunt ( joking she was rude) said no until the jet2 rep complained . There were kiddies in hotel and not one yes not one choice for kids infact kids corner had absolutely nothing for them at all. Pool.snacks well the burgers were what you would get in a kid play kitchen. Luckily surrounding area has loads for places to eat. It's wasn't busy when we were there so the pool.area was great for beds and was very clean. Price we paid was good for this hotel and would go back but would I ly be able to bfast as food just not the best