Piccolo Grand Hotel

Rated the stay Excellent because there was not a choice for OMG. Hotel was spotless, the room was beyond comfortable, and the staff was amazing. Perfect location with an unbelievable view on the breakfast terrace. Stayed with a bicycle tour group hosted by Tourissimo. Pizzo is a great place to visit. The beach was pleasant and the hotel had beach umbrellas to borrow.

The hotel did look just as lovely as the website and the beach club was also reflective. The room was small but had a lovely view, no fridge or drink facilities. Breakfast was good! What was so disappointing was the attitude of the staff member on reception. I am not sure if this was due to a communication barrier but she was very dismissive and unhelpful. We were told check in was from 3pm although our ******* booking confirmation said 2pm. Either way a little information on getting to the beach club or when our room would be ready would be helpful and avoided a frustrating conversation. After returning to the hotel we were told the shuttle to the beach club was unavailable, although they made an exception and did take us there, we were left to find our own way back after a phone call the same member of staff refused to bring us back, thank goodness for Uber. We were only there for one night, rather than the two emails I received beforehand regarding additional charges, I would have appreciated info on booking shuttles and using the beach club. The website indicated this would be easily available. The sun terrace did not seem available to us, again no information, you may have to have a suite to get access to this. The roof terrace closed at 7pm so our plans to relax with a drink did not happen. The air con in our room would not go below 21 so left us with an uncomfortable & restless night. In hindsight we wished we had given this hotel a miss.

We only spent one night here after our travel from the US, but it was fabulous. The staff were lovely and helpful. Our bags were lost in transit and they walked us into town to show the best shop to pick up a few clothing items as well as recommended which restaurant would have the best pizza for the night. Domenico also transported us to the train station the next day in their super cool golf cart!

Outstanding property, great location, extremly well appointed rooms! just PERFECT in every way. breakfast and breakfast service equally delightful! but above all, wonderful and super helpful team! like family! transfer from airport perfectly organised. THANK YOU TEAM!!!

The staff is very friendly and customer minded! They offer their support for parking your car on a Sunday when Pizzo is the place to be for the tourists in and out of Italy. The room we stayed was very clean, well designed, offered modern technology, and is very spacious. A joy to relax and see the scenery of Pizzo from the balcony.

Hotel in dire need of a manager (Kala could do a fine job)! Management very poor. For example, we were driven down to Piccolo BBB for lunch, and left there, though the restaurant was full for lunch; we were only told, on day we were leaving, about the lovely rooftop bar with loungers on roof of next building; etc etc. etc. etc. A shame, as the hotel is in great location, beautifully designed and maintained, and has wonderful staff (who just need some direction.)