The Del Monte Lodge Renaissance Rochester Hotel & Spa

The noise and vibration from the HVAC system prevents you from having a good night's sleep. This is issue is known to the staff! we changed rooms and had the same result. It's supposed to be a Spa hotel, the definition of SPA is relaxation, not the case here. Booked for 3 nights but checked out after one horrible night's stay.

We have stayed at the Del Monte Lodge for years when we are in Upstate NY visiting family and friends. We have been coming since the pool was still there and the decor hadn’t been updated to its present state…a very long time. While many aspects of our stay were pleasant, we were really dismayed by the lack of friendliness, even acknowledgement by the front desk staff. As Titanium Marriott members, we are used to being greeted warmly by the front desk staff. During our visit this time, not once we greeted by any staff member - front desk or the concierge staff. We arrived at all hours of the day and evening and each and every single time the staff either had their head buried in their computer or were talking to each other. On a positive note, the staff in the restaurant were very friendly and went out of their way to accommodate us as did the housekeeping staff. Thank you for reaching out to us and hopefully in the future the front desk will improve.

This was a recommendation from a friend who lives locally. The staff is welcoming and friendly, our room was well appointed and we thoroughly enjoyed our dinner at the Erie Grill. Hanna, our server, was accommodating and we enjoyed the views of the canal right behind us. There is a complimentary shuttle we will certainly look to utilize in the future as our son begins his time as a student-athlete at Fisher. It works within a 10 mile radius which includes the airport. Easily walk able area with lots of restaurants and shops. Would recommend choosing a room not in the back of the building as the railroad goes through there and we'd also opt for the second or third floor since we had a young family sitting outside our window in the morning making a bit of noise. Bravo, we'll be back Family Weekend!

We stayed here for a staycation night and had a great stay. It is located right across from Schoen Place, which has breweries, restaurants and shopping within walking distance. We were able to check in before 3 pm, which allowed us to start our adventure early. The rooms are compact but well laid out. We were also offered bottles of water at check in, which we happily accepted. The chaise lounge in our room was actually very comfortable. Figuring out the lighting took a little time, but we did. We had a king bed that had some of the best pillows we've ever had at a hotel. Maybe a little too good! Water pressure in the shower was excellent, and I actually had to adjust the temperature down because I was shocked at how hot it got (which is a good thing!). The hotel is right next to a train track, but we only heard it in the morning. Our room had a mini fridge and a coffee machine. My husband also really enjoyed the fragrance of the Aveda toiletries provided. We loved our stay and hope to return in the future for another staycation!

Beautiful area to visit lots to do within walking distance. Love the local businesses

Stellar hotel experience. Great rooms, staff, fitness center. The Spa is outstanding. Massages are exceptional and the spa amenities (sauna, relaxation, multi-jet showers, luxe bathrobes) before and after the treatments are world class.

Very clean and safe. Staff was helpful and wonderful Restraunt

The hotel is new and clean. On the good side, the rooms have everything one would need, including slippers, but they do have one great downside. The problem is that the rooms have an HVAC unit inside each room in a utility closet and these units are VERY noisy — the floor is shaking when they come on. I had to unplug the temperature controller to shut the HVAC off and be able to sleep.

We are a family of four who booked months in advance a room at the hotel. When we arrived at the hotel, after 9 pm, we were notified that they overbooked and instead they are sending us to another hotel by Marriott (courtyard), 20 min drive from there. They assured us they reserved an appropriate room for us. Basically, as we came in late and booked one night only, they decided to sell our room to someone else, and “were kind enough “ to book for us a room that cost a third of what we paid for. Not offering any refund or compensation. When we arrived at the other hotel, with 2 children, they told us that they already told Del Monte, that they don’t have a suitable room for four and we ended up in a room with two folding beds. Sure enough, they have blamed ********** and the courtyard for our inconvenience. Also after writing them and ********** they blamed each other and didn't care too much about their customers. As frequent travelers and Marriott Bonvoy members, that would be the last time we stay with any Marriott hotel.