Htop Pineda Palace 4Sup - Adults Only #HtopBliss

Très belle vue , hôtel propre

Hemos Estado muy agusto, no escuchamos a las personas de las otras habitaciones la atención de recepción súper bien. Repetiremos segurisimo

Myself and my partner stayed here for 4 nights 2nd-6th May. We arrived at around 21:30 to be told the food area was closed but they had put food in our room for us which we thought was a nice touch. How wrong we were. My partner bit into what looked like a chicken cutlet completely RAW. When we took it down to reception their response was ‘the chef was no longer working to cook anymore’ we obviously didn’t want anything more after that. We had booked all inclusive but to our surprise when we got there that did not mean everything (alcohol wise). There were two types of all inclusive bands. Premium meant you were limited to what drinks you can have. Gold you can have everything. We booked through love holidays and assumed all inclusive meant all inclusive. There was no option to upgrade to gold when we initially booked. Food was average, pretty much the same thing everyday & nothing could be taken outside of the dining room. Breakfast is from 7:30-10, although on the Pineda palace website it states that there is a roof top bar serving drinks & snacks from 10:30. This is false information as the rooftop bar is only open during peak times ‘June-September’ which meant having to go down 8 floors to the bottom floor to get drinks to have by the pool. Not great when only 1 lift was working. The pool area did not have any umbrellas and looks nothing like the photos online, a lot smaller in fact and very shallow. The room was advertised as an air conditioned room, that was not the case. The aircon was turned off throughout the hotel as it was not ‘hot enough’ for it to be on apparently, although the room was uncomfortably hot to sleep in. We went to reception to complain that they should not advertise the room as air conditioned if they turn the aircon off. Had we known all of this we probably wouldn’t have booked to stay here. On a brighter note, the rooms were clean & the bar staff & waiters/waitress were great. Drinks were generous. The hotel is across the road from a beautiful beach & has plenty of places around to eat/drink. Mala Pekora - Italian D tapeo - Tapas Indian Palace - Indian All within walking distance of the hotel and 100% recommend. The hotel also has a sauna area which you can book for an hour at a cost of €5pp. This was quite nice and relaxing.

This hotel in my opinion is not a four star. Food always cold and very repetitive. Rooms basic and need updating. Some staff are rude entertainment virtually none existent. Reported issues not resolved. We would not return and certainly would not recommend.

Definitely not a 4*, more like a 2, will never return here, very outdated and old, rude staff, food just average, cannot access anything to drink before 10am, apart from at breakfast, nothing offered when leaving on an early flight, (6am) cannot even make your own as no kettles, Entertainment rubbish, says adult only hotel but during our visit had 2 school trips staying so teens running around, Not enjoyed one bit and couldn’t wait to get home, massive disappointment!

Clean hotel.rooms a bit dated. Sunbeds around pool are very worn and uncomfortable, badly need replacement. Poor selection of drinks for AI guests.