Grecotel Lux.ME White Palace

The stay was pleasant. But the selection of food was extremely poor. The room is a bit small for a couple

Fantastic hotel , beautiful setting . On arrival we was upgraded to a swim up room , my daughter was so happy, reception, cleaners , waiters, work so hard , Bar staff absolutely fantastic, they remember your drinks made my daughter feel so special, restaurants very good Asian restaurant Brilliant. Carte d’or ice cream ( so many choices) patisserie place bit of a let down . The only down side was the evening entertainment as it was close to end of season not much on . Rooms clean mini bar great nice coffee machine, all stocked everyday . Even saw a very special person I’ve not seen for 30+ years .

5 weeks ago I holidayed in Crete in a different hotel and it’s only what I can describe as a turd rolled in glitter! I also always booked in the same hotel for this trip but after such a bad hotel we changed for my mums 60th birthday to Grecotel White Palace. Let’s start firstly with the welcome from the hotel: As we arrived our bags were whisked away from the taxi driver and we were taken to some comfortable sofas. Straight away we were presented with a fresh cold towel and a welcome drink. This always shows straight off how a hotel is setting the scene. There they took our passports and checked us in all whilst we were sat comfortable and I didn’t once have to stand in a reception watching a clock seeing how long it took them to check me in. Then we recorded our key via the reservations manager and he gave us a tour and hints and tips about what was where etc. This was a lovely touch and we felt that we were ready straight off and knew where what was: Secondly let’s talk about staff… The staff here are truly wonderful and super friendly. I’ve never been to a hotel with such great staff. Nothing was ever to much trouble and they all seemed throughly happy to see you. I can’t name all but a huge thank to the two ladies in the Creperie and Nikolai at the pool. Now onto Hotel Cleanliness: The hotel is immaculate. It’s like some secret fairies appear clean and disappear. I understand it’s a white palace but it genuinely was super clean and white. Next up the Room: The room was large and felt great and airy again super clean and always fresh towels. The water was topped up and whilst we didn’t use the mini-bar it was all included. The bathroom was also a good size and plenty of storage too. I didn’t mind that the shower was separate and in the bedroom but my mum found it weird. TIP: if your not happy to shower in front of each other sit in the sitting room whilst the other showers Pool: We lay by a beautiful and tranquil pool just above the creperie. One downside - due to this my stomach and dress size has grown the smell oh my! It was delightful haha. The loungers are extremely comfortable but there was sunbed wars and if you weren’t down by 7:45am you aren’t getting a lounger by this pool. It was so peaceful and extremely calm. There is a secondary pool which was a little more hectic but you mainly found the kids and families playing here and whilst the pools where very close you actually couldn’t hear a thing. There was a corridor separating both but it was like a different world when you stepped through. It was like there was an adult pool and family pool and everyone understood this without actually anyone saying or even having an adults pool. The staff were great with keeping you hydrated. Beach: We can’t comment much as we stayed pretty much around the pool area. There’s an adult side and a family side. It looked clean and we saw staff cleaning the beach and removing the seaweed. The sea was fairly calm whilst we were there