The Wander Hotel, a Ramada by Wyndham

It is a very well located place, everyone there is very friendly and the best thing is an excellent price

We have stayed at this location for over 30 years. Facility has always been perfect. Location is great. Since Wyndham took over it has gone to hell. Had confirmed reservations last April when spring break was in full swing and when we arrived at the facility we were advised that our room had been let to some college students. Took me a couple of months to get my refund. This time we checked in on the 13th as scheduled. Room had no phone, no coffee pot, no ice bucket and no lamp shades on the lamps. Bathroom has no mirrors. Had to go to office because they did not answer the listed phone. I called the reservation number and they tried to contact the desk several times and call me back and said they got no response either. The desk never answered my cell calls the entire time we were there. We got room service one out of the 4 days and I had to go to the laundry and beg for clean towels. We were in room 543 and room 545 had a bunch of barking dogs that I did not know the facility allowed dogs. Telephone was installed in our room but it would not work neither would the wifi work on my IPad. To put it plainly we will never use Wyndham facilities again.

Rooms were clean, but we stayed a full six days and not once they come and clean our room, when we asked the office about that, and for new towels, they told us that they do it every other day, but still had to get to come do our room. Also, if you’re looking forward to the free breakfast package, good luck because the servers and office staff could not keep up with breakfast as it is a very very small room and too many people are trying to eat at one time.

We loved our stay here. Great location. Once we got there we had no use of getting into the car. We walked everywhere that we went. The service was great. They answered all of our questions. We meet up with our family and had a great trip.

The worst hotel and service I ever had in 40 years of vacationing in Gatlinburg. Rooms in bad condition and dirty, service worse as no maintenance on staff to repair the required equipment. Will never stay at that location again and probably not the chain owners. Terrible!!

It was really run down and gross. The room was still dirty. There was no comforter just sheets. We could hear our neighbors every word. We couldn’t sleep the entire trip and almost went home early. Most staff was kind but there was one who answered the phone in the am on Friday who was not nice at all. Will not stay there again. The entire place needs to be soaked in bleach. Knock it down and start over.

First time staying there and I highly recommend this place. Nice pool nice area we will be back next time we’re down here.

The hotel had been updated very nice. It is an older hotel and the electrical outlets are old. It was noisy due to little insulation. The front desk was good and it was very clean. If you are looking for a hotel on the main parkway it is good for the price.

We got the suite only because my husband wanted the jetted tub. It didn't work. Called the front desk to have someone come up and look at it. They guy came up and said well I don't even see how to turn this thing on. I don't know how to work it. I asked them to send someone else up to look at it and no one ever showed.