Courtyard Gatlinburg Downtown

這個萬怡酒店名不副實，設施比較簡陋。訂單是含早餐，用完餐後卻被酒店告知要收費。Ctrip收到反饋後及時解決，希望類似情況儘量不要再發生了！

The bed wasn’t as comfortable as I like but it was a nice hotel and room otherwise. Great location! Very walkable to the main ***** in gatlinburg.

clean facility and friendly staff rank high with this facility. It is consistent with both qualities on my 4th stay. The convenience of being able to walk for shopping and places to eat is a plus for this location. However, I do have to say that the room TV does not pick up stations very well so I don't know if they satellite "free" airwaves or just don't pay a cable bill as most of the channels had "no signal". So if TV is important for you when you have to be in your room, you may want to question their cable connection for quality TV.

Everybody at the property was very professional. They are in the middle of some renovations but everything was still very clean and organized. The only thing I didn’t like was we book for a party of five and there were only enough towels for a party of two, when I asked for towels I was given only dry towels and no face towels due to them being out.

Should have made us aware of the on going renovations. Lobby was closed completely. Checked-in in a hallway! Awful. Ruined a great location. Won’t be back.

This property is nice but the staff make it great. The hotel is in renovations at the moment so there is a lot of work being done all around the property, but they appear to work fast and it did not cause any major inconvenience. My only issues were minor things like the indoor pool was very cold and the hot tub was out of order. Overall it is a good hotel and we had a pleasant experience.

Rented the room specifically because we were wanting a Romantic Getaway and relax in the hot tub. Get there and np hot tub. The construction people up and down the elevators was annoying. I realize this was "off season" but no excuse for Marriott. Would consider staying again if everything was back in working order. Otherwise, room was nice, clean and quiet.

The ladies working the front desk were Awesome. That being said...I reserved the King suite for my Fiance and I...a week and a half or better in advance, only to show up on check in date to find out that they didn't have my room available due to having the hallway carpet removed and replaced. Not once did I receive an email from the Hotel or ******* about any of this! So we were told that the only option was a double Full size bedroom. The beds were to small for us to really even sleep side by side! The room was not a Suite...and yet I was told the price of it was $40 more than what ******* had said I owed taxes and all for the King suite. I also called prior to showing up to make sure the Hot tub was open and running this time of year...was told YES...showed up...room not available...and the hot tub was broken as well. The King suite and hot tub were the only 2 reasons we chose the Marriott. Big thumbs down on the behalf of both Of your companies for lack of Communication...as well as putting a damper on our very rare kid-free "Vacation".

Hidden fee's. Lots of hidden fee's. 116 dollars a night for two nights and our ending total was 409.00. Breakfast for two was 60 dollars and we watched them heat it in the microwave. The room was ok...... and clean....that's a positive.