Hotel erroneously charged us $200.56 on January 2, two days after we checked out. We checked out December 30. They claimed the reason for the additional charge was that a second reservation had been made through *******, however, if that were true, why didn't we have an email from ******* showing there were two reservations? Here's what I believe happened. There was an issue with the first room we checked into, so the desk clerk kindly put us in another room which was an upgrade. Which wasn't our fault, but the owner I guess decided to charge us more after we checked out. I am a veteran of Iraq and Afghanistan and I do have a lot of disabilities from my time in service. In fact, I will be having surgery next week at Alvin C. York Veteran's hospital in Murfreesboro. I only say this because I don't feel good all the time and something like this causes me a lot of stress. I knew something was weird because when we checked out, the man and woman at the front desk told us we couldn't have a receipt because we had made our reservations through *******. That felt weird to me and I didn't push the issue. I probably should have because they wouldn't have later charged me an additional $200.56.
Dịch