Hotel Pichlmayrgut

Chúng tôi muốn ở lại 3 ngày nhưng lại nhanh chóng rời đi sau một đêm mất ngủ. Một khách sạn ban đầu hấp dẫn từ bên ngoài, căn phòng đã được tân trang lại nhưng không có ban công hướng ra sân trong được cho là yên tĩnh. Trong phòng không có máy điều hòa hay tủ lạnh nên chúng tôi phải yêu cầu một cái. Không thể bỏ qua cho một khách sạn 4,5 sao! Sau khoảng 2,5 giờ ở khách sạn, không có ai mời chúng tôi một cốc nước, v.v. Ban đầu chúng tôi dùng bữa tối mà không uống gì, mất khoảng 25 phút cho một bình nước máy, giá 3 euro, thực đơn 6 món :-) bao gồm salad, phô mai viên, món khai vị ấm áp từ bữa tiệc tự chọn, món chính và món tráng miệng được phục vụ, không có nước trái cây tươi cho bữa sáng. Rất bận rộn, bạn không thể thư giãn. Khách sạn được điều hành một cách khá khách quan. Buffet không có gì đặc biệt, đĩa phô mai chẳng hạn. Ví dụ, món salad tự chọn tiêu chuẩn cũng bao gồm Babybel và những miếng pho mát nhỏ. Lẽ ra màn đêm sẽ yên tĩnh vào lúc 10 giờ tối. Thật không may, chúng tôi không thể ngủ cho đến gần 1 giờ sáng. Phải thông gió vì trong phòng ngột ngạt và ấm áp, dưới sân có tiệc ồn ào đến tận nửa đêm cũng không ai để ý, tầm 1h sáng vẫn nghe tiếng phục vụ lái xe về nhà. Lúc 7 giờ sáng, chúng tôi lại bị đánh thức bởi tiếng chuông từ nhà thờ nghĩa trang n*** cạnh khách sạn. Nhìn chung, một khách sạn đắt tiền hoàn toàn không được khuyến khích. Ngôi nhà đang trở nên cũ kỹ và những tấm thảm cũ cần phải vứt bỏ. Một chiếc thang máy mini dành cho 4 người là hoàn toàn không phù hợp. Diện tích hồ bơi quá nhỏ. Thật là xấu hổ trong ngày, chúng tôi đã tưởng tượng nó khác đi.

It's hard to review this hotel. On one hand it has loads of charm and history, at night it looks like a fairytale scene, and on the other it's clear that it's living on past glory. It's obvious that the hotel is need of urgent remodelling considering it's current state. The spa zone is most obviously troubled, with water jets not working, showers looking like they haven't been updated in decades, worn out surfaces and just a general feeling of poor maintenance. Rooms are ok, clean with comfortable beds, but the theme continues - it all just feels a bit dated and worn out. The tv in our Fasanerie room was ancient and small, probably 15+ years old, the fridge didn't work, there is no mini bar and the elevator had a broken glass that was literally just taped over with ducktape. Food in the restaurant was very good, especially dinner! Breakfast was also fine, but it would help if there were some daily morning specials to make this more interesting. The cake break in the afternoon was also nice, albeit the area can get pretty crowded. The hotel has a free shuttle service which takes you to the nearby ski slopes, which was very nice. Their vans are clean and comfortable. Staff wise, our waiter Petar was awesome! Very pleasant, professional and curteous. High praises for Petar! Unfortunately on the last night of our stay, he was replaced with a new waiter on his first day of work and needless to say, things got bad... Our orders were lost 3 times and we were offered dessert while still waiting for the main course, the table wasn't cleared between dishes etc. The rest of the staff was friendly and helpful, both in the restaurant as well as the cleaning crew, greeting us with a smile and striking up smalltalk conversations. Speaking of clean, the rooms and the general areas of the hotel are clean and tidy. Only the spa zone felt like it could use a bit more attention, especially during peak hours. One thing I have to mention is the front desk experience. I was greeted by a receptionist who was in the middle of his lunch and was chewing while handling my checkout. Details like this tell me that the staff could use some training. Front desk appearance and attitude has to be top notch - they're the first and the last staff members guests see. Overall, we felt that the asking price for the hotel was simply too high for it's current state. The price / performance ratio wasn't there. Hopefully there is a significant investment planned to refresh the Pichlmayrgut, because the hotel with such history deserves to be brought back to it's glory.

We visited this hotel for a symposium in May. I think I will come back in winter too. The location is great, in the middle of mountains. Most of the rooms have magnificent views. Rooms are clean and comfortable. Rooms are designed carefully. It is a great place for hikers, and I guess for skiing in winter. The breakfast was nice, the lunch was great and the dinner was excellent. Especially desserts are really nice. Also the staff were kind.

We stayed there for three nights in the end of October and we had great time. The room was spacious and clean. The breakfast and dinner are very tasty and offer big selection of fresh food. The heated outdoor pool is wonderful. We enjoyed a afternoon snack too and our son liked the animals outside.

We have been visiting Pichlmayrgut for over 17 years now. This time ce stayed at the hotel during November holiday period. Service was excellent as always. Evening dinner was outstanding ... as always. We will be back next year!

great location, clean and spacious rooms, very friendly and helpful staff awesome breakfast and dinners great complementary afternoon soup and/or cakes with coffee lots of opportunities to workout on the premises we really enjoyed the stay