Cape Panwa Hotel Phuket

I recently stayed at Cape Panwa Hotel in Phuket and had a truly relaxing experience. The location is absolutely perfect — surrounded by beautiful nature and offering stunning views. My room had a breathtaking sea view. There’s also a good choice of restaurants on-site. The beach is calm and wave-free, making it ideal for peaceful swimming and unwinding. Overall, a great place to relax and recharge.

Due to persistent webpage errors, I haven't been able to rate my stay. But I must find a way to let you know that my rating would be "very bad" and "sad," and I will make every effort to do so—whether through the system review or by contacting headquarters directly. Starting with the service: I was deeply disappointed by the inefficiency. On the first day of my stay (the 15th), I noticed a drainage issue with the bathroom sink faucet and informed the staff, who promised to send an engineer at 8 AM the next morning. Yet by the time I checked out, the problem had never been addressed! I followed up with the staff every day from the 16th to the 17th, but no one took action. Is this turning a blind eye to guests or just abysmal service efficiency? Next, the breakfast was far from appetizing, with a limited variety. In all the 5-star hotels I've stayed in, the breakfast quality is one of the benchmarks for judging a hotel's excellence. For three consecutive days, I only ate to fill my stomach—nothing more. I'd hoped for a wonderful experience, but I'm extremely disappointed. I felt no sense of service here, just endless waiting.

Fantastic hotel, awesome breakfast and gorgeous pools near the beach