Benjamin Resort

The staff were so friendly and helpful and even looked after our luggage at no extra cost for 2 days whike we travelled to krabi and phi phi islands and also allowed us to shower in their office guest room after checkout as we werent flying to Bangkok till later on in the evening. The only down side is there is no lift so you have to haul your luggage up 2 flights of stairs to get to room 306 but the view is worth it 😀

We have booked a room with 3 beds and one of the beds was a camp bed and this for an adult of 1,85 mt. Terrible place, I have slept better for less money

Worst hotel I have ever been...nothing as advertised on the site..more of a building site than a hotel. Asked to cancel and be refunded...denied!!! Asked to see a another room and pay for a upgrade...denied. Booked another hotel and stayed there.

When I went to leave I checked behind the chair for any items - standard practice- there was some clothing items that were not mine there likely from the last guest Power was out for 4 - 5 hours and didn’t come back on until 8 pm Great location lacking in cleanliness and old outdated rooms

My fault I did not check the reviews prior to booking. I was impulsive to immediately book a room with balcony facing literally at the beach. The photos also looked okay. But guess what? Photos would scam you. Beach front was excellent but the quality of the room and the enitre facility was so terrible. I do not understand why Trip.com kept this resort in their system with so much bad reviews. People get scammed and they don't have a choice but to stay because the owner won't return their money. Non refundable policy was clear at the beginning but I had valid reasons for asking for a refund. I was even offering 50% refund but still got rejected. You see? I was even ready to throw out my 50% money just to move out from that resort. Still no luck. I had a long flight and was so tired all I wanted was to sleep. Two hours after upon check in, the power went down for 4 hours. They do not have a back up power generator. People said that power shutdown is a common problem. Other things I observed: Broken shower holder. Broken bathroom wash sink. Dirty floor in the bathroom. Walls are old and not painted. Doors are old with corrosion. No interior designing at all. Ants were present. Flies can access. Bed sheets/pillows were terrible - my wife had rashes everywhere in her body. Air conditioner was too old with corrosion and filter casing was partially opened. Bed room floor was of poor quality. Overall the resort quality was like a motel similarly located in a ******* area. Good for money (cheap) and location, but cannot have peace of mind because of terrible quality. It was not a relaxing trip. Would I stay again? Never!!!

Would not recommend! Tried to check out early due to an injury with my wife. She required an elevator and they do not have. We thought 2 days notice would be fair to the hotel. Front desk lady would not call the manager for me. Made me do it cause she was scared?? Manager did not answer or answer my next 4 emails to 2 separate email addresses. DO NOT stay here, nothing like pictures, beach area sucks We left and went to the BEAUTIFUL Pullman Panwa Resort where they know how to look after paying guests.