Outdoor Inn Kata Hotel

Food hotel

It is okay hotel . Not very clean, not luxury.

Das Hotel war Horror, aber mit zwei Duftaufstellern von 7-11 ging es. Räume sind sehr muffig und Lakenwechsel erfolgt nur alle 5 Tage und nur auf ausdrücklichen Wunsch, trotz atemberaubender 400€ für 5 Tage in einem -5 Sterne Hotel. Frühstück war gratis, aber hätte man auch lassen können. Zumindest war das Personal sehr nett** **The hotel was a horror, but with two scent displays from 7-11 it worked. Rooms are very musty and sheets are only changed every 5 days and only upon express request, despite a breathtaking €400 for 5 days in a -5 star hotel. Breakfast was free, but you could have skipped it. At least the staff was very nice.

Удобное расположение. Обычная трешка, завтрак просто он есть)

I’ve booked this place for 7 nights based on Agoda reviews. I’m paying £50 per night for the pleasure of staying here. I’ll let you form your own opinion as I list the issues I’ve had below. Shower didn’t work. Patio doors wouldn’t close fully or lock. Toilet broke. No plug for the basin to shave, when I asked for one I was shouted back at WE NO HAVE!! Half the lights in the room are broken. Room is very tired and dated. Staff have no English Owner is one of the rudest guys I’ve ever met. They won’t even give you a knife to butter your toast at breakfast…am I in prison??? There are more, but I think I’ve made my point. Also, please do not use Agoda. They have no customer support and only post positive reviews.

Our experience at this hotel was an absolute nightmare beyond anything we could have imagined. We booked a room based on the attractive photos on the website, but what we received in reality was nothing like what was promised. We were given a room in a completely different building, with windows facing a busy market where food was being cooked from morning until late at night. The entire room was filled with overpowering food odors, making it impossible to stay there, especially for me, as I have asthma. When I complained to the reception, the administrator offered no real solution other than telling me to "wait until 11 PM when the market closes and the smells will go away." This is outrageous! How can you expect a guest to endure the suffocating smell of fried food all day, hoping it will get better at night? Is this what I paid for? I requested another room, but I was told that everything was fully booked and I would have to "wait until the next day." This kind of attitude is nothing short of a complete disregard for guests. In the end, I had to leave this awful hotel and urgently find another accommodation through a different booking platform, which cost me extra time and money. When I contacted Agoda for assistance, I faced even more disappointment. Despite providing photos that clearly showed the room did not match what was advertised, they completely ignored my concerns and claimed that the room "met the booking conditions." This is not just negligence; it’s a blatant unwillingness to help customers and resolve issues. Both Agoda and the hotel kept shifting responsibility back and forth, clearly avoiding any accountability and refusing to refund my money. It feels like neither party cares about honesty or fulfilling their promises to customers. We are guests from Finland, and this horrible experience has permanently ruined our impression of this hotel and Agoda’s services. We had to deal with so much inconvenience, find new accommodation on our own, and experience total indifference from both the hotel and the company. I do not recommend this hotel to anyone, and I will never use Agoda again. If you value your time, money, and peace of mind, stay away from this hotel and booking service!