Tài Khoản Khách
ngày 5 tháng 1 năm 2025
The room assigned was 622 and had several faults. The shower was cold water only, the sink had no plug (I wear contacts and need a plug incase drop lens), the patio doors had no locks, the safe was big enough to hold a passport, no laptop or any tech of any size. And the aircon air flow directors not working at all.
A complaint to the hotel and to TRIP.COM (make sure to bypass the robot to get a real person) and another room was allocated that had 3 of the 4 short comings addressed (hot water and security being the main ones). The safe was still small, and aircon airflow still not working, but least of the issues. The aircon in the new room also would not respond to the remote always, even new batteries. Became a little annoying as it was quite hot.
Rest of the stay was great, service was good, breakfast was really good and until noon, breakfast service was excellent. Breakfast includes anything from Breakfast and Thai pages of the menu attached. Some examples too, coffee, juice and fruit included.
Location was nice, only slight annoyance was GRAB ride from hotel to just up the road, or next resort started at 300bht, which seemed over priced since to airport (25km away) was only 700bht.
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