Valentine K.
ngày 18 tháng 4 năm 2025
Warning: Theft!
I stayed at this hotel from April 7–18 and left my valuables and money in the safe, but I didn’t lock it. In the evening, I discovered that $400 was missing. The first thing I did was go to the front desk, where they told me I should have locked the safe ("brilliant" logic—by that reasoning, I should also put my laptop, phone, accessories, and designer belongings in there? In that case, the safe should be the size of a wardrobe!).
The staff made half-hearted attempts to resolve the situation, checking the cameras and conducting an "investigation" within their team—which, unsurprisingly, led to no results. I’m very grateful to Trip.com for their support throughout all the negotiations and for their exceptional loyalty.
I strongly do not recommend this place for a stay. Our room had no bathrobes, towels were rarely changed, and the same went for the water.
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