Sugar Marina Resort-LAGOON-Villas, Naiyang Beach

Very quiet and peaceful hotel, good both for families and solo travelers Very new and clean, spectacular views of forests around 7/11 just across the road The most beautiful beach is 30 mins walk, 5 minutes by car I loved the breakfast, but as there are so many people in the morning craving for coffee, would be nice to have more coffee machines 😅 The staff was very helpful, Pin, from the reception, thank you very much!

The accommodation was okay, but my experience could have been better. When I arrived, I was told my room was ready, but as I was being led there, housekeeping was still cleaning it. They ended up giving me a different room and tried to convince me that the view was the same—which it clearly wasn’t. I didn’t make a big deal out of it at first, but things went downhill when I ordered room service at 19:35 along with a massage. I received the bottle of water I requested, but my food never came nor did the massage which they falsely changed on the system to “received”. When I followed up, I was told the kitchen stops taking orders at 20:30. I pointed out that the app would show I had placed my order well before then, but instead of explaining what went wrong, the receptionist just stood there while someone next to her told her to blame it on a “faulty app.” No real accountability, no solution—I was left to figure it out myself. I received no explanation for the massage. I would give feedback on the restaurant service but the delay exhausted me. The food is good though I will say that. For a place that looks promising, the service definitely needs improvement.

Nice place