Sheraton Phoenix Crescent

It was amazing

Nice and clean. Free parking. Not too far from element restaurant and hot air balloon ride.

The room was decent, a few stains on the carpet. But the attached balconies on the room were cool.

This hotel is the best for a staycation they have friendly staff and make sure your taken care of when you stay there

verygood

My experience was with the food at a wedding reception. Chicken chardonnay was horrible. They serviced the chicken with the bone in. Who leaves a chicken breast on the bone at a formal wedding for the guest to have to eat around while dressed in formal attire. The chicken should have been boneless and sliced in half length ways, so it would be tender. The potatoes were way to spicy, and I like spicy food, but those potatoes were to hot without any other flavor. No salt or any other taste just hot spicy. I think red chili powder. With cold green beans. I paid for this and was so disappointed. It was for my daughter's wedding . I could not believe the chicken. They drop my daughter top of her cake that you usually save for the 1st anniversary but now she doesn't have it because they drop it and through it in the garbage. I paid so much for that wedding. I'm talking $ 30,000 range and that was with me doing most of the decorating. What a disappoin**ent. I did the chairs and the sashes and all the table decor. For that much money you would think the food would be exquisite. Not so. I WOULD NOT RECOMMEND THIS PLACE AT ALL.

In Phoenix For Baseball Tournament, The Tournament Was appropriately named as it was so hot, 114. Hotel Was Great, Staff Were All Super Friendly, Bar & Grill, Food Was Great, Hotel & Room Clean, It Was A Great Stay, When The Next Tourney Is Nearby We ll Be Back!

I’m extremely disappointed in this property. I booked my trip probably 2 weeks in advance. I was able to check in through my app as I’m a good elite member through Marriott. When I arrived at the property, I was met by a worker who told me they had an electrical fire and weren’t accepting guests. I was told my reservation had been moved to the nearby courtyard. I’m 100% ok that things happen, that is just how life goes. I am appalled the hotel didn’t feel it was necessary to call or email and let me know my reservation was altered. I’m even more appalled they took it upon themselves to decide where I would stay for the week. I’m further irritated I was able to check in through my mobile app only to drive 6 hours and discover I’d been moved to a nearby dump to stay at for the week. They moved me to the nearby courtyard; a property I would NEVER have paid to stay at. The only thing that made this ordeal worse… contacting Marriott customer support. I received no help, I was told they would file a claim. I have spent thousands of dollars at Marriott, utterly disappointed at how they didn’t help me. Overall a complete disappoin**ent. I should have been notified of the issue at the hotel and I should have been given an option of where I would get to stay.

Cancelled our reservation with no explanation or communication and then when we called to inquire why, their phones just ring busy. Aren't Sheraton's supposed to be good quality? This has been an absolute headache scrambling to find a new hotel last second. Avoid this location!