Extended Stay America Suites - Phoenix - Airport

一般般的，

Bad experience. This hotel has nothing to show for and is expensive. Close to airport but there are other hotels close there are better. Breakfast is behind the desk and it’s a muffin or cereal to go , that’s it. Bathrooms are old and no shelf or cabinet. TV has no subtitles

Breakfast is tiny; it's just muffins, breakfast bars, oatmeal and coffee, and you have to ask for the food because it's behind the front desk. Other than that, no complaints really.

Meh Not bad for a place to sleep. The manager tagged my work truck to be towed and didnt contact me or let me know in any way other than taping a pice of paper to the truck. That paper got caught in my window and pulled up the plastic. The only entrance and exit is the front lobby door. Breakfast is under guard as if you are in jail and collecting your daily rations. Some staff ok, others are akward. Manager is too busy with a different property.

We were glad to find a room here at the last minute when our flight was cancelled. Dawn at the front desk was super friendly and helpful. She made a stressful situation much less so. I was thankful for the coffee bar which was provided early the next morning.

Close proximity to the airport, but that’s as far of a positive experience I’ll go. Complete lack of customer service with zero consolation for their computer system update that occurred upon checkin around 12:35am. I was told the system update may take at least 30 minutes, but the lady at the front desk could not definitively confirm a wait time of only 30 minutes. Had a toddler in a car, and being told to wait in the lobby for at least 30 minutes without giving us access to a bathroom or any amenities is frustrating and infuriating. No water, no bathroom, no comps, no reserved parking spaces for checking in (completely full non-ADA parking, so had to park far away from lobby entrance), no reason to stick around and put up with an outdated check in system. Recommendation to executive leadership: grant access to managers and provide resources to the front end staff to allow them to offer amenities and comps to make the wait somewhat worthwhile. Consider the perspective of travelers: get off a long flight, deal with the line at the car rental counter, show up to the hotel ready to sleep, but then only be told that despite having payment ready and with other tired family members in the car waiting to get in the room, the computer system is updating and will take at least 30 minutes. There is either zero or minuscule warning posted anywhere online that checkin around midnight is subject to at least a 30 minute delay by no fault of the guest.