JW Marriott Phoenix Desert Ridge Resort & Spa

We celebrated 2 friends birthdays over a weekend trip. We had to pay extra to guarantee connecting rooms but it was worth it. The hotel is beautiful with several pools and a water park with a lazy river. The only downside was the bathroom floor and shower area could have been cleaner. But Clara Jane was at the check in desk, she was in training still but did an amazing job helping me. She sent a follow up card to our room and birthday treats for my friends. Great personal touches that mean a lot!! The restaurant choices for dinner were limited as one of them was closed for a few weeks.

Beautiful place to relax, recharge, and get spoiled!

酒店環境超美，離周邊購物中心很近，非常方便。房間乾淨整潔，設施完善。特別露天泳池及遊樂設施完備，衞生環境超好。服務熱情周到，非常讚的酒店

The best resort stay experience I’ve had in the Phoenix area in the last 5 years. Service, food, resort experience, room, poolside drinks, and activities were all impeccable.

Angelica at the front desk made our stay absolutely wonderful! Thank you for your kindness! :)

We loved the pool and the lazy river! Property was clean and very nice. Rooms were great! Food was great!

Here's a refined version of your review: --- The location is exceptional and the pool renovation was impressive. We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary. However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated. Our server checked in infrequently, about once every 45 minutes to an hour, compelling us to often fetch our own drinks at the pool bar or rely on pool staff to take our orders on their phones. It was evident our waitress was overwhelmed, managing all the cabanas and chairs in our area by herself—a clear oversight in management’s staffing. Dining at the Asian fusion restaurant that evening proved mediocre. The food was average, and the service was lackluster. We ordered a kid's steak plate along with our main courses, but the child's meal arrived 25 minutes after the other entrees and was undercooked and tough. We chose to simply ask for the bill and leave. Despite its potential and renowned name, we found this property overpriced and underwhelming in service quality. Unfortunately, we will not be returning.

Great amenities and dining options. Amazing food at Tia Carmen and super friendly staff! Really enjoyed the on site spa.

Attractively decorated. Very nice location for large group meeting.