Các đánh giá Hotel Sor

Phản Hồi Từ Khách Sạn: Dear YOEURNG/YONG ANTHONYWe would like to formally address the recent complaint from a guest regarding their stay at our hotel.We sincerely apologize for any misunderstanding that may have occurred. However, we must clarify that the guest in question booked a room for only one night. When we requested confirmation of a supposed two-night booking, the guest was unable to provide it.Additionally, the guest left our hotel without settling their bill and, regrettably, used inappropriate language towards our staff during this interaction.We appreciate your understanding as we strive to maintain a respectful and professional environment for both our guests and our team.Thank you for your attention to this matter.Best regards,Virak Thit General Manager

Phản Hồi Từ Khách Sạn: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely appreciate your insights, as they help us to improve our services and facilities.We apologize for the initial inconvenience you faced with the room size. It is our priority to ensure that our guests have the accommodations they expect, and we are glad we could move you to a larger room upon your request. Your comments regarding the lack of a shower curtain and the room's layout will be addressed with our maintenance and design teams to ensure these issues are rectified.We strive to provide a positive experience for all our guests, and it’s concerning to hear that you felt there was an attempt to deceive. We assure you that this is not our intention. Your comfort and satisfaction are paramount to us, and we encourage our guests to voice any concerns they may have during their stay so we can address them promptly.Thank you again for your feedback. We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future.Best regards,Virak ThitGeneral Manager

Phản Hồi Từ Khách Sạn: Dear Benson,Thank you for taking the time to share your feedback with us. We appreciate your honest comments regarding your experience at Hotel Sor.We understand that our hotel's vintage charm may not appeal to everyone, and we're always looking for ways to balance our traditional ambiance with modern amenities. We’re sorry to hear that the breakfast options did not meet your expectations. We strive to provide a pleasant experience for all of our guests, and your comments help us to improve.While we have a traditional breakfast menu, we recognize the importance of variety and freshness, and we will be reviewing our offerings to better cater to our guests’ preferences. Your satisfaction is important to us, and we appreciate your input.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Virak Thit General Manager

Phản Hồi Từ Khách Sạn: Dear Value Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional stay at our hotel.It’s great to know that you enjoyed our beautiful surroundings, found your room well-equipped and comfortable, and appreciated our helpful and courteous staff. Providing a pleasant experience for our guests is our top priority, and your feedback reaffirms our team's efforts.We are delighted that you found our location convenient for exploring the area, and we can't wait to welcome you back for a longer visit in the future.Thank you once again for your kind words. Safe travels until we see you again!Best regards,Virak ThitGeneral Manager

Phản Hồi Từ Khách Sạn: Dear Value Guest,Thank you for your feedback! We're glad to hear that you found your standard single room clean and comfortable. While the room may be on the smaller side, we strive to ensure that all our accommodations meet high standards of quality and comfort for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another stay in the future!Best regards,Virak Thit General Manager

Phản Hồi Từ Khách Sạn: Dear Santa,Thank you for taking the time to share your positive review of your recent stay at our hotel. We are thrilled to hear that you found our location excellent and convenient for exploring the area, including easy access to Central Market and nearby tourist attractions.We appreciate your feedback regarding our facilities. While we strive to provide all the necessary amenities for our guests, we are always looking for ways to improve and enhance your experience.It's wonderful to know that you valued the cost performance of our hotel and found it easy to navigate around the city. We are committed to providing a comfortable stay at a reasonable price for our guests.Thank you once again for your kind words. We hope to welcome you back soon for another enjoyable stay!Best regards,Virak Thit General Manager

Phản Hồi Từ Khách Sạn: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you were satisfied with our hotel's location and found our front desk staff and porter to be helpful and enthusiastic. We always strive to provide excellent customer service, and your recognition means a lot to us.However, we sincerely apologize for the inconvenience you experienced with the hot water during your stay. This is not the standard we aim to uphold, and we appreciate your bringing this to our attention. We will certainly look into this issue to ensure it is addressed promptly.We appreciate your thoughts on the breakfast as well. While we're glad you enjoyed the buffet concept, we are always looking for ways to enhance our offerings.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Virak Thit General Manager

Phản Hồi Từ Khách Sạn: Dear Value Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay in our deluxe room and found it superior in quality. Our team takes great pride in maintaining our facilities, and it’s rewarding to know that you appreciated the well-maintained equipment and cleanliness.We're also glad to hear that you enjoyed our breakfast offerings. We strive to provide a delicious blend of Chinese and Western cuisine and are happy to know that you found it better than what you’ve experienced elsewhere.Additionally, we're pleased that our location near the Central Market suited your needs. We hope you had the chance to explore the area!Thank you once again for your kind words. We look forward to welcoming you back to Hotel Sor in the future!Best regards,Virak ThitGeneral Manager

Phản Hồi Từ Khách Sạn: Dear Value customerThank you for sharing your experience with us! We're thrilled to hear that you appreciated our hotel's prime location, traditional Cambodian style decoration, and authentic massage techniques. We're glad you enjoyed the value of our services, and we look forward to welcoming you back for another rejuvenating experience.Warm regards,

Phản Hồi Từ Khách Sạn: Dear Guest User,Thank you for sharing your feedback about your recent stay at Hotel Sor. We’re glad to hear that you found the decor to be relatively new and the quilt clean, as we strive to maintain a welcoming environment for our guests.We sincerely apologize for the odor in your room and for the presence of mosquitoes. This is certainly not the standard we aim to uphold. Your comments will be addressed with our maintenance and housekeeping teams to ensure that we can resolve these issues for future guests.We’re pleased to hear that you enjoyed the variety of our breakfast offerings. We continually aim to provide a satisfying dining experience for all of our guests.Thank you again for your insights, and we hope to have the opportunity to improve your experience in the future.Warm regards,Virak Thit General Manager