Tài Khoản Khách
ngày 25 tháng 9 năm 2023
It's an unstaffed walk-up on a funky (in a good way) street. When you arrive, they send you an email. Unfortunately, no one bothered to think about the user experience. It tells you to put in the name of your room, but the email didn't tell me the name of my room. And then the instructions don't match the interface on the lock screen to get in. So you're standing there holding all your luggage and you have to call them. The screen on the door says, "Room number" but of course, I didn't know it. They answer the phone. What, the number is "Will"? Will isn't a number. Etc. The instructions are written by someone who isn't looking at the screen. The person on the phone is the only interaction you'll have while staying there, but there is no empathy or follow-up. If you're hoping for a delightful little hotel, this isn't it. It's an unstaffed AIrBnB with steep steps, a large studio apartment and it's quiet. It was also musty smelling and the windows don't open.
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