Sonder the Queen

Verification and receiving entry codes - seamless. Entry to property - easy. Location - excellent; close to EVERYTHING. Quiet, friendly neighbourhood - buzzing with high quality eateries, bars, coffee shops. Would definitely, definitely stay here again. Thank you!

- There is no staff. No one to talk to about any issues. No front desk. - There are zero amenities. - You have a 7-digit code you have to type in every couple steps (front door, staircase, elevator, room) which is EXTREMELY tedious. - You can use the app as a key but this only worked occassionally. It would sometime flag other locks instead of the one you were holding your phone against. - Price is not great for these factors. It should be way cheaper. - Paid for early check-in and received approval but for different times.(the email said 3pm, the app said 2pm). We arrived and dropped off our bags, and went for a walk to explore. In the meantime the app reset to 4pm check-in and locked us out of our room. Since there was no one to talk to, we tried to chat on the app, which was unhelpful and they gave us a new code which also did not work. Ultimately, we were locked out of our room with our bags inside until 4pm when the code magically worked.

Liked the industrial feel. The in-room coffee maker didn't work as we hoped, the grounds spilled into our cups and all over the counter. So many excellent coffee shops nearby so we didn't go without. Walkable area with loads of independent shops worth your time.

It took me over 2 hours to check in. My reservation was messed up.Really really bad experience!! Although the hotel was able to resolve my reservation issue. As far as cleanliness and other amenities that was good. I would like to say that maybe I would give a second chance but not sure if I want to do that horrible check in process again!!!!

This is the Sonder I have stayed in multiple times when coming up to visit my friends. I love the location and accessibility! Clean, spacious rooms and bathrooms. Very reasonably priced when compared to hotels as well. Will continue to stay there when needing a place in Philly!

Great place to stay. Very clean. Great walkable location. Had just what we needed. There are no employees on site but they are easy to get ahold of and there were extra towels and toiletries in storage if needed.