Hotel Palas

If you are considering to stay here for your trip, good luck. First time in Europe, before coming to Petrovac I stayed at a "one star" farm-stay for one night and i was amazed by the hospitality the hosts offered. But it is definitely not the case here. Upon arrival, the front desk took my passport and did not return it, saying they will collect "for a while", but of course, they did not return it after I have checked in. The attitude was disappointing as well, disinterested and ignorant. Offering no help at all, they just pointed us to look at the information provided in the tv in our rooms. After I got in my room, the safe was locked and I could not open it, so I went down to the front desk to ask for someone to help, but they told me it was Sunday and I will have to wait for one day for someone with the keys for help and asked me to leave my room. And unsurprisingly, they have never followed up on it, even they told me so. Then, when I asked if there's any bottled water or water kettle, they seem amused and just replied with a "no". Starting on from this point, I realised that I was misled by the "four-star" title of the hotel. Even the one star hotels I have stayed before are more willing to help, not to mention the front desk here knows how to speak fluent English so there were not any communication barriers. The "hotel" room is basically a room with a tv. The WIFI provided by the TV disconnects itself once a while, making web browsing as annoying as possible, making anyone impossible to stay focus online here. There are NO slippers, NO toothbrush, NO toothpaste. Amenities were next to non-existent, but it was still shown as a feature on websites describing the room. Come on, at least change your description so other can know they have to prepare themselves. Food was repetitive and boring. Everything other than the cold cuts are lukewarm and flavourless. For example, every meat offered were chewy and rough which are miles worst than a random restaurant on the streets in Podgorica. The drinks dispenser showed apple juice, orange juice, water and sour grape juice. And after clicking each of them one by one, the liquids came out were crystal clear - water, which is still better than the waterless breakfast I has on the first day. Air conditioning was not satisfactory as airflow inside the room is bad. You cannot directly contact the room service or front desk using the phone in he room, you have to go personally to ground floor to see them in person. When waiters dropped a pile of tissue to the ground because they accidentally bumped into a customer, they just picked it up and place all of them down to set a table. Staff attitude aligns with what the reviews said. Rude. Managers yet at the waiters and staff for mistakes which made me uncomfortable, front desk are useless at solving problems, and the room cleaners were the only that are relatively friendly which is surprising at this point. I tried a sip of tap water, but it tasted f

Rooms were spacious and clean. Sadly food was the same not only every day but also even for lunch and dinner it hardly changed but always plenty of choice and fresh and hot. Good selection for breakfast, but sadly, tea and coffee were from a machine. Wine at dinnertime was all on tap so the red was the same temperature as the white and rose! In fact most drinks were on tap except in the lounge bar where everything was served manually. Beautiful views over the sea but a very tiny private hotel beach. Also the hotel pool was rather small and always quite full with kiddies. The promenade in the evenings came alive with lots of street sellers and open-air bars so an ideal hotel setting.

This is not a 4 star superior hotel. The food is awful, there are very few staff. The so called spa is poorly maintained. The crazy golf is over grown, the standard of cleanliness in the rooms is low. Saturday night meal was moved to accommodate a private function followed by a noisy disco which went on to 1 a.m.

As others have said, this a good hotel let down by a poor, lukewarm and extremely repetitive food offering. Upon arrival, the buffet selection looked impressive but less so when presented pretty much identically over and over again at both lunch and dinner. If you are not a red meat eater you would struggle. Goodness knows how vegetarians fed themselves. Such a shame. The staff were great, my room was very good with a magnificent sea view. Both pools were good too and the supplied pool towels a bonus. The location right on the promenade and close to local restaurants and the harbour was perfect.

My husband fell ill the morning of our return flight. Had to see the Doctor at the airport. Sickness and Diarrhoea still on going 7 days later. We are awaiting test results my guess is food poisoning. The food in the hotel restaurant wasn’t the best and we only ate there as we were all inclusive.

Our stay at the Palas Hotel was the perfect holiday break with Saga. The staff at Palas Hotel were extremely pleasant and helpful. The rooms were spacious with the most perfect view. Everything you needed was there. Food excellent with a wide choice throughout from breakfast, lunch and dinner. Even afternoon tea and biscuits for the Saga group. Entertainment was very good. The saga rep Dragan was extremely delightful, was there at all times and was very helpful. Hannah guided our way on arrival and our departure at the airport. Iva our guide on our trips out was extremely knowledgeable and helpful. After reading other reviews on this Hotel regarding too many steps. One thing that would be a good idea is to put a red or black strip on the first and last step to warn where the steps start and finish as the steps are the same colour as the floor tiles. People with bad sight could misjudge their footing.