Tài Khoản Khách
18 tháng mười một, 2023
excellent cuisine. However, the service is always a little detached and cold, closer to a production company than a 5-star hotel that builds loyalty by pampering the customer.i have been travelling the world,I really wanted to enjoy my time with my family but i left stressed,sick,and angry. Incompetent spa therapists,i did 5 body treatments and all 5 were terrible. One therapist was using her phone during the massage ,another one almost broke by back,another one didn’t want to listen to my requests.they try to charge more so be careful always check the balance.as 5 star hotel you expect another level of service,there is no turndown service,reception close at 8 pm,very uncomfortable beds and pillows,no attention to the client .we all got sick because the hotel is not heated enough,pools are dirty and not hot enough. I couldn’t swim outdoor.the service it’s very rushed,feels to be in factory ,you are only a number here they don’t care about you.the people here work even if they are sick,they coughing sneezing at people they don’t take any precautions.one family member got Covid here from one of the hotel team . The only positive of this hotel it’s the chef,Martin.he’s wasting his time there.he should work in Michelin star restaurant AVOID THIS HOTEL!
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