Tài Khoản Khách
ngày 20 tháng 5 năm 2025
Not the greatest hotel or premier inn experience. Got messed around with the room a bit, awful nights sleep, bed made sound every time I turned and I'm not even that heavy. Could hear neighbours, paper thin walls. The staff that worked were incredible, very helpful and friendly. They could no solve my issues but they didnt everything possible to make up for it. One thing I will say is, as much as the staff were great, there could of been more. 1 person in the kitchen in the evening, one on the bar and one on reception plus running food. This is not fair on the staff or the guests. I waited 1 hour for my food as did other customers I noticed. It was very uncomfortable to watch the staff tirelessly trying to keep on top of service. Coming from a hospitality background, I can only assume this is a area manager or operations decision to cut cost, but to the detriment of service. The staff are the only reason I will not give my experience 1 star.
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