Royale Chulan Damansara

Have stayed here many times.Strategic location, convenient for finding food.My family and I like to stay here since long ago just for vacations.In the evening relax and swim in the pool. Car parking is easy and safe.A very comfortable, spacious hotel with various facilities. There is a water filter and wifi internet provided.For me everything is very comfortable and quiet. The room is spacious and worth your money.Very good service, friendly staff made me and my family love staying here. Thank you all.

A very bad experience for this stay. Choose this hotel as we stayed long time before and quite satisfied with the facilities and others. But this time was very disappointing. We were given a room with aircond problem. We feel warm and my child was sweating all the time. Hotel engineers visited and found no problem at first only the window is opened ask us to wait for a few hours first. The room was still warm at night. My baby can’t sleep and keep on sweating. At about 10pm there was an electric cut off. The current was back normal after 10 mins and cut off suddenly again and normal back a few mins again. We called and the engineer come again. He said there was another room guest cause the electric cut off. Just then the engineer also found the room was still warm and can’t found what’s wrong with the aircond. Then only he ask us to ask the front desk to change the room for us. Front desk said there was no king bed room for us anymore but we claim that we have baby and we need king size bed anyway. They said they had offer the baby cot to us(as we request when the time check in ). But the baby cot was shacky and old and it’s not suitable for baby sleeping inside. We wait for almost half an hour more then only we get the new room with lower floor. We can smell the smoking smell when the time we enter the room but at least the air cond is cool and comfortable. The desk was full of ants. 🤣We didn’t ask for housekeeping or changing room again as baby was super tired and need to sleep as it’s ald near to 12am. The next morning we went for breakfast. We had to find the seat by own but not serve by the waiter. There was an extra room with seat but the aircond was not on. The coffee house was crowded the food run out fast but it was not refill on time. The only things need to be praise is they allow us to check out a bit late as the baby sleeping.

Great location, room is clean, currently every rooms comes with filter water which is a plus point. Only downside is the furniture was quite old and the bed was not solid and pillow has smell. Should change a new one to suit the status of 5 start hotel.