Hacienda Hotel San Jose

This hotel markets itself as tranquil and respecting the environment - nonsense ! Unnecessarily loud noisy party ruined our stay - music that was so loud until 4.30am ! Despite complaining the noise was never reduced. I have stayed in central Pereira every Christmas since 2007 and am used to loud parties, but this was extraordinary showing no respect for guests, neighbours, the local wildlife. This hotel should be ashamed.

Big disappointment. More than a hotel, this is an events destination. I chose this place because they sell it as quiet and idyllic, but it's the totally opposite. During my stay, they organized loud parties, with people screaming and kids running until around 1 a.m., which totally affected our peace and rest. This is a scam because they know what they are doing. They know parties affect the tranquility of its guests ( its an old house with no soundproofing), but they still keep selling it as a peaceful hotel. It's unfortunate that I didn't pay attention to the similar negative reviews they have, and it's a shame that booking is still selling this property under false advertising. Although the house is beautiful, the entrance road is in very bad shape. Breakfast is just OK, with very limited options. While you are having breakfast, they are preparing for the next party... because they don't care. Never again.

We used this little oasis for a base while touring the coffee region. The hotel manager, Antonio, was exceptionally helpful and pleasant. He spoke English very well, which was especially helpful to me since my high school Spanish was mucho rusty. The breakfast was lovely every morning in the open sided dining area.. And we ate a few other meals there which were delicious. All of the staff were very attentive and accommodating. The grounds are lovely, with an interesting nature hike behind the property. The original furniture adds a unique ambiance, but the bathrooms were modern and attractive.

When we arrived it seems to as like a paradise. Beautiful setting, and very nice and old building. Then we got into our room and: very dark and depressing inside, most locks on doors and windows don't work. NO HOT WATER in our room, so we run for a shower to the next free room. The personal don't speak English, so kind of hard to communicate. We used Google translate. Bad mattresses, old furniture. Not a good experience.

Honteux ! C'est vraiment la première fois que je vois cela ... L'hôtel se permet de surbooker les chambres et nous annonce à presque 20h qu'on va devoir quitter les chambres parce qu un mariage à lieu le soir même dans l'hôtel.... Comme s'ils n'avaient pas l'information la veille ni même le matin ??? Beaucoup de bruit à cause des avions aussi. Dommage le cadre est très beau, mais cela n'excuse pas tout cela.

Pessima esperienza, abbiamo prenotato 2 notti presso questa struttura tramite booking. Dopo aver completato la prenotazione siamo stati contattati dalla struttura che ci ha proposto di disdire la prenotazione tramite booking e di prenotare direttamente con loro perché così facendo ci avrebbero fatto un upgrade di camera a un prezzo più conveniente. A riguardo ero un po’ diffidente (mai disdire le prenotazioni da Booking) ma mi sono fidato chiedendo comunque che mi inviassero conferma di prenotazione via whatsapp e questa mi è stata regolarmente inviata. Ieri sera al termine del nostro tour quotidiano ci siamo recati in struttura e ci hanno detto che causa overbooking la camera non era disponibile. Vedendomi piuttosto alterato si sono attivati per trovare una soluzione peccato che ci hanno prenotato una camera in un hotel a mezz’ora di auto e per una sola notte (al posti delle due prenotate, mi sono quindi dovuto cercare la successiva notte da solo) Consiglio di diffidare da questi signori che si sono mostrati poco professionali e non curanti dei propri ospiti