Residence Inn Pensacola Downtown

Let me start with the positive… The people at the front desk were so kind. Really pleasant and welcoming. It makes me uncomfortable writing this review (given how lovely some of the employees are), but given the high rating for the property I was really surprised at the state that it is in, and didn’t want others to be disappointed. Completely outdated, lumpy, mushy bed, coffee pot that didn’t work, stained wallpaper in the bathroom and grungy shower and toilet. The gym has extremely dated cardio equipment. If you’re a Marriott person, I don’t really know where to tell you to stay because there aren’t great options in this area. Also, I stayed here because it was titled “downtown”. and you would still need to drive to get to the downtown area. Bummer.

We had a great experience and this was a great location near downtown Pensacola! The room was very comfortable and clean. There was FREE HOT BREAKFAST and it was actually delicious! The staff was friendly and attentive! We will be back soon!

You can't beat the location. Take I-110 to the end and you're on Chase St, and a couple of blocks from the hotel. However, the best part of the location is that you have McGuire's Irish Pub right across the street (a two-minute walk and a "must" if you want a good dinner) and you're back-to-Back to "Another Broken Egg" for an amazing breakfast. The hotel has a "bistro" but you pay for everything. Two Starbuck's regular coffee cost me $5.19, for the smallest size. The room was clean and quiet, so there are no complaints there. The ladies behind the desk were very friendly. Our check-in, check-out, and room key were all done with the Bonvoy app on my phone (a must if you regularly use Marriott hotels). Overall, the hotel, the lobby, and the room were very good and I would definitely stay here again.

This is the nicest hotel imaginable. Staff are so friendly and helpful. Rooms are clean and so attractive. Bed is most comfortable. Breakfast is delicious. Lobby is inviting and comfortable. But the best of all is a person named Emily who took time to Fedex me my laptop that I left in the room at check out. She was so professional, kind, and willing to go the extra mile to get it sent back to me. I would rather stay at a place like this than the Ritz!!

The location is great close to many entertainment opportunities. This Residence Inn has amazing staff, Emely at front desk and Lisa in breakfast area are wonderful. You will feel appreciated when at this location.

Marriott needs to seriously review the behavior and attitude of the Manager Orlando. There is a proper way to address customers and apparently Orlando was out on the day that this training was provided. Our family stays exclusively at Marriott properties and we have never been treated so poorly. Go stay at the Fairfield Inn, the management knows how to treat people.