Premier Inn Llandudno North (Little Orme)

We booked a two night stay with two children aged 5 and 6. We understand this Hotel/restaurant has recently been taken over. We were warmly welcomed on arrival and our room was full of bottled water, tea, coffee, biscuits etc which were topped up after one night and we had a welcome letter in our room which was a nice touch. Our children had taken teddies and when we came back to the room on the second day the hotel staff and placed them on the beds (which went down a treat with the kids) breakfast was delicious and Gary was fantastic both mornings he couldnt do enough for you and was really welcoming. We went to the restaurant both nights for drink/food. We found the staff to be very friendly and some talked to us and the kids in the restaurant. This feels like a proper family run pub not your usual chain hotel/restaurant. We just wish we could have stayed longer! They mention about having a refurb soon but we found the place to be perfect and it can only get better. You are about a 5 min drive to Llandudno if that! Perfect location and perfect hosts. They are also very child friendly!

Having been let down by Premier Inns - we found out on the evening this Premier Inn closed that they had cancelled our bookings (two weeks before our stay) with a phone call from the Premier Inn in the centre of Llandudno. We were told the JW Lees Brewery had purchased the hotel. I rang them the next day, a week before they had opened, and they booked us in for the dates we had previously booked with Premier Inns. The staff at JW Lees were fantastic with everything in place within hours. Our experience at this hotel under the new owners was fantastic. The staff, without exception, were superb. We had a great time and seriously recommend this hotel for anyone visiting this area

We came to stay at this hotel for 3 nights during August and was really looking forward to it but unfortunately we found it was such of a disappointment. We checked in to be given 2 rooms, one of which was Room 2. I don't think I've ever been in such a room that was so depressing. Their was only a small window at the end of the room, letting in a small amount of light, the smell of air freshener was over powering which when settled left a very damp smelling room, it felt more like a prison. We asked to change rooms as to which they said they was full. The following morning we asked to change again which they said they could swap us to room 3, this room was better but very basic. Our 2nd  room we had didn't seem too bad at first, the views was great and it seemed a spacious room. But the worst part of all was the bathroom. When opening the door it smelt so strong of stale wee and fust. Parts of the floor around toilet even looked yellow. There was mould on the ceilings, the bath looked dirty. The shower curtain hit you with a smell of fust. I've never felt physically sick when going into a bathroom before. The room was very basic and needed a lot of TLC. The windows looked liked they hadn't been cleaned before either. We found this room had no signal and couldn't get WiFi to the point where the TV didn't even work. We spent over £800 for the 2 rooms for 3 nights and feel so very disappointed. The staff on the other hand was lovely and couldn't fault them at all. Except for the restaurant next door where a few members was very rude and ignorant. If I visit llandudno again, I can 100% say I wouldn't stay here again even if it was free. I'm not a fussy person at all and I've stayed in many basic hotels but this was by far the worst.

We stayed 1 night at this hotel as part of a weekend visit to Port Meirion and Llandudno in North Wales. This location of the two Premier Inn properties available in Llandudno was chosen as it has on site free parking. With Port Meirion just over an hour away it was a great base for the area. The hotel is very easy to find and sits slightly away from the end of Llandudno beach next to "Little Orme" which is a rocky hill. There is a gentle gradient down to the promenade which can be walked right over to the town centre. While flat and wide, the walk to the town is over a mile. It was not an issue for us but it is something those who have mobility issues should consider. That said we were passed by many buses and the town itself has ample short stay parking should you prefer not to walk. On entering the car park the hotel looks good and is attached to the Craigside Inn Brewers Fayre where you have breakfast (if you pre-pay or attach the cost to your room on check in) or evening meal. The car park has plenty of space and you are close to the building where ever you park. Reception is on the left as you look at the building and is separate from the pub entrance. We were met by Luke who was both friendly and efficient. To access the rooms you will need to climb a set of stairs that had, from what we saw, no lift. We saw only one "accessible" room which didn't require this climb so if you cannot use stairs carrying bags, check before you book. Our room was the standard Premier Inn room which is similar no matter where you stay. We didn't have a sea view as we were at the rear of the hotel and we just looked out on to woods. While no issue, the more private guest might not like that there are no net curtains so you are either open to the woodland and anyone walking in it or in darkness with the backout curtains drawn. Our room was very clean, had all the amenities you need (TV / Kettle / etc) and had a very comfy bed but didn't have a fridge . The room was in good order, all furniture was unmarked and the room and bathroom smelt fine. We chose not to use the restaurant for an evening meal instead choosing to drive less than 5 minutes away from Llandudno to the Co-op Food on Glan-Y-Mor Road. This is a large shop with plenty of choice for snack items in case, like us you didn't want a sit down meal or you need water for the room. We paid for Breakfast and this was served in the Brewers Fayre. The breakfast is advertised as a buffet but they take your order at the table. While you can have as much as you want, you specify the quantity you require. This was fine with us but if you wanted more, we were not given the option to have a further round of food if it was wanted. That said, Gary was a credit to the hotel / restaurant. One things to note here is that Premier Inn does do deals where you can pay up front for both an evening meal and breakfast and this is reasonable value but it didn't seem obvious at time of booking. We h

Tried to check in 3.15pm had a 2 hr 15min wait as they made error with room. And no air con as stated

We as a family go to this hotel twice a year, we enjoy going to this one because of where it is, the scenery is beautiful overlooking the sea, as we walk in to check in, the receptionists are lovely and very welcoming, nothing is too much trouble for them. The housekeeping staff make sure that the room is very clean, with everything to hand. One of the receptionist's called Steven, helped my son out, my son has Autism and we thought he got lost on the Great Orme, luckily he made his way back to the hotel, which we didn't know. When we arrived back to the hotel, my husband and I, were very anxious about not knowing where our son was, he is 32 years old. Steven explained that Ben was taken to the room that we were in and Steven made sure that he was safe until we got back to the hotel, Steven calmed us down and put us both at ease. What a lovely, kind man he was. A credit to the hotel. We had an evening meal this time and the food was delicious, and the price was very reasonable. The desserts were so tasty, especially the ice cream sundaes.