Atma Villas

The whole experience is excellent, unforgettable and ideal to rest from the city atmosphere. Ideal for your business conferences. Relaxing and comfortable, it allows you to connect with the water and the forest and the cool breeze. I'll be back as soon as I can

I love the service and how beautiful the place is! I have been here 3 times now and they never disappoint. I wish the kitchen stayed open a little later but other than that I love everything there! The food is phenomenal too! The fajitas? Wow! Great idea adding a pool and resort type feeling there. I can see this being great for groups of friends too! Not just couples. Great time!

Amazing place! We stay at the romance bamboo villa, perfect villa, with jacuzzi on the lake view, big bed and very special and beautiful design. The food in the restaurant in high level so delicious The hotel staff are kind and generous, help with everything. Perfect stay for relaxing and enjoy :)

Upon arrival we were welcomed very friendly with a welcome cocktail. We were there at 13.00. We had contact beforehand via whatsapp, we wanted an early checkin and we were told that this was possible, but with extra charges, of course we accepted. However, when we arrived, they told us that we couldn’t get in our room and that we had to wait untill 15.00, even after showing the text message it was not possible. Surroundings are perfect, we had the bamboo village romance, with perfect views and a jacuzzi, perfection! Cocktails and food were great! Also perfect room service! Unfortunately there are other resorts in the neighbourhood and they have big party’s starting at 03.00 and will last until 04.30: when asking reception and security: nothing can be done, not even a phone call apparently. Then check out day arrived: I felt like a criminal. Two persons came to our villa and checked everything: minibar, bathroom, the bed, etc… like I was going to take the towels or pillows?! After a long proces of making up the Bill we finally got it, unfortunately it still had some flaws in it, besides that we had to show proof that the booking was paid for - it was a booking via ******* with full prepayment, booked 6 months in advance… At the end: it is a beautifull resort, perfect villa’s, good food/drinks, but there are some major concerns.

The place is amazing, they made some mistakes in room service and daily room cleaning

I am a very loyal client of Atma villas, I have visited this hotel for around 10 times aprox and I can say that Atma is no longer the place it used to be, here I am listing the reasons why this is no longer an option for me and my husband: 1. Organization and experience has drastically changed: you can definitely tell they changed the admin, there is a huge disaster in reception with your billing, you need to triple check that they didn’t make a mistake. I was here on Sept 2 to the 3rd and they had a complete disaster with my billing, one of the ladies had to manually take the calculator then they called to say I had a pending charge, and then they said it was a mistake… totally off. 2. Menu is not always fully available: they also have had problems with the chef, there was a time that they were only offering pasta, the mexican menu was not available, the pizza area was closed and we were extremely limited with the options. 3. The deck is no longer fun: they used to have a DJ in Saturday afternoons, the last 3 times I have been there, I haven’t seen the DJ and the deck is closed at night, you cannot go there and have dinner… they ask you to stay in the Mexican bar… deck is empty starting at 7 pm and there is no life whatsoever… BORING 4. Be careful with the prices: double check the prices, I ordered a Kayak service as in their WhatsApp catalog the price was 40K the first hour, while ordering the service they said it was 80K the first hour. I had to complain with the admin and show the catalog price listed in their WhatsApp, I ended up paying the 40K but it definitely really is a bad experience they haven’t updated their prices. 5. Organization is bad: they are all over the place with the prices, with the menu (if the chef is not there, nothing runs) they have become extremely capitalist, even breathing there has a price really… I used to love Atma a lot because it is indeed paradisiac but the latest experiences have been terrible. Price vs quality and experience received is not the best. Sorry but take the previous admin back. Josue.