Verified traveler
11 tháng mười, 2022
We arrived at nearly 2am to check in after a very long day, exhausting day. Walked in to find the reception desk closed with a wooden partition pulled down. There was a phone with a note on the wall that said to call a number for service. The phone on the wall didn’t work so we had to use our cell phone. The lady that answered said she would be there in 10 minutes. we waited and nearly 10 minutes later we were “greeted” by an incredibly rude lady. She went through the motions of checking us in. Gave us keys that didn’t work. We couldn’t even get into the door to the hotel, we were still in this little lobby area. She took the keys and ran them through the machine again. This time they worked. We got to our room and the keys didn’t work. We walked back to the lobby area to find she had already closed the wooden partition again. We knocked and said hello very loudly and she barely cracked the partition open. Took the keys and ran them through the machine again. Then she tried them herself on the door to the laundry room. We walked to our room a few doors down and of course our keys didn’t work again. This time she saw and she abruptly walked toward us and practically shoved me out of the way to use the master key that was around her neck. She opened the door and turned around without saying a word. I said to my friend that I hope we don’t need to leave the room and get back in. I sarcastically said to the night clerk Thank you for your assistance. Sorry you had to do your job.
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