Kahya Resort Aqua & Spa

Health Hazard: Two days into our holiday I got the worst diarrhoea and vomiting bug I have ever had (having not left the complex and eaten mostly salad). I spent the day in bed with aching muscles and a temperature. I made it down to the poolside for an hour which is just as well as my husband badly injured his foot on cracked tiles on the edge of the pool. The lifeguard was called over and he got him medical attention. The wound was disinfected and dressed and he was advised to keep it dry so no more swimming for him. We were also advised to see a doctor for prophylactic antibiotics. As a nurse myself, I had a comprehensive medical kit with us so we decided to self manage it. The next day my husband went down with the same D&V bug that I had and so we tagged teamed the bathroom as I still wasn’t feeling well. To try and protect the children I asked reception for a seperate bedroom for myself and the girls as by this point, despite still feeling unwell, I would no longer be contagious. The hotel staff refused to give us a complimentary room so I ended up paying an extra €200 for the two nights. They said there was no evidence of my husband being ill and he would need to see a doctor to prove his illness - I offered to give them access to the hotel room which would undoubtedly have evidenced his illness within a very short time frame. The staff were rude and unhelpful. When I messaged the tour rep for assistance, my messages went unanswered. At 2am that night, my 9 year old daughter unfortunately started to be sick so I moved her into the room with my husband and I stayed in the other room we paid for with my 14 year old. Unfortunately my 9 year old was so sick over night (13 different occasions) and was unable to even keep water down, that she ended up in hospital the next day for IV fluids and IV antisickness medication and IV medication to stop her diarrhoea. She had bloods done which showed a bacterial infection and so was given antibiotics to take away with her. The cost of the hospital trip was over £1400. In a one week all inclusive holiday, I lost 2.5kg due to my illness (and my BMI before I went was 24). We put a complaint in to the hotel and they have denied everything, saying it is not related to their food and could have been from other sources as we do not have a stool sample as evidence. They are therefore not willing to appologise or offer compensation. They also state no one else got ill at the hotel the same week we were there. I can tell you that the family that wrote the post about the bedbugs and the sickness bug was there the same week we were! We left the hotel on Wednesday morning after my husband injured his foot on the Sunday - nothing had been done about the broken tiles on the edge of the pool - nothing to block them off from other people injuring themselves and nothing to repair them.

When we booked, we knew we weren’t going to be getting a 5* experience because it was the cheapest A/I holiday available for the dates we could do. And it was just fine. Rooms were comfortable and clean enough, the beds are quite hard but we’re not fussy and slept well. The food in the main restaurant is ok - enough to not feel hungry each day but we avoided the fruit because it was kept outside and constantly covered with flies. Despite being there in August, we never struggled to find a table. The food places dotted around are much better - the pide in the restaurant was delicious, the snack bar was consistently tasty and the gozeleme were amazing! Free ice cream is hardly ever available and after the first couple of days we didn’t bother because they weren’t that nice. We’re all non drinkers so can’t comment on the free alcohol, but the non alcoholic options were fine for us, and there are fridges with water all over the place. The pool areas are good, waterslides only open a few hours a day so they get busy, and the lifeguards are definitely more interested in chatting up the teenaged girls than watching what’s going on! The lazy river was fun, we spent lots of time in there! In general, the staff were pretty disengaged. The evening entertainment was mixed, we enjoyed a couple of the dance shows. All in all, we were happy being here as a family but it’s obvious why it’s the cheapest option!

This hotel is nice and fresh, the service was very good and the rooms are nice. It is close to the pooles and close to the beach. There are also water slides that are really fun. The food is great, much to choser from, and very taesty. Icew cream is also included. We dont miss anything

The hotel was very clean. We did not want to cleaning room every day( it is waste a tone of water and electricity) so we taken a information on our door- do not disturb. Swiming pool was great, the beach is so close. Food was great, a lot of food for vegetarians. But I was a problem with drink water. On the restaurants are available only very small bootle water (150ml). If you want drink every day 1,5 litr of water, you must use 12 plastic bootle. For one person it is a lot of plastic, for tousands tourits it is a tone of plastic. In the hotel was a trained parrot- so sad view looking on this poor animal. It was for me a big minus. View in our hotel room was not so good... Look at the our Photo

Stayed here in October 24 with a baby and two teenagers and with other relatives Wouldn’t recommend as a family resort. They didn’t have any baby changing facilities for a start. Ice cream only avail 1 hour per day which I’ve never experienced with all inclusive and we go abroad every year. Entertainment was on too late for young families. Food was shocking and really weird even for abroad. We lived on cold pasta, sauce and chips. Even the fruit was covered in flies as it was kept outside. For some reason they appear to have several patisserie chefs hanging around the dessert section during meal times? Didn’t rate any of the desserts so not sure what that is about. 3 of our party came down with severe vomiting and the rest of us did not. We met many others who had this experience too. Hotel is a fair distance from airport - I’m sure there would be much better hotels closer to Antalya. It’s actually put me off booking Turkey again. I’ve stayed in better 3* Spanish hotels. The spa is a plus point, as is the beach close by. However If it’s a family holiday you are looking for with fun and good food - there will be much better hotels for the same price, I wouldn’t risk it!!

We have returned from staying here for 2 weeks with older children. The cleanliness of the hotel, the staff, the food, entertainment and the rooms were all 5 star. Abdullah the rep was very good at organising the trips which were fantastic. We really enjoyed all that was on offer. Would highly recommend