Kahya Resort Aqua & Spa

Health Hazard: Two days into our holiday I got the worst diarrhoea and vomiting bug I have ever had (having not left the complex and eaten mostly salad). I spent the day in bed with aching muscles and a temperature. I made it down to the poolside for an hour which is just as well as my husband badly injured his foot on cracked tiles on the edge of the pool. The lifeguard was called over and he got him medical attention. The wound was disinfected and dressed and he was advised to keep it dry so no more swimming for him. We were also advised to see a doctor for prophylactic antibiotics. As a nurse myself, I had a comprehensive medical kit with us so we decided to self manage it. The next day my husband went down with the same D&V bug that I had and so we tagged teamed the bathroom as I still wasn’t feeling well. To try and protect the children I asked reception for a seperate bedroom for myself and the girls as by this point, despite still feeling unwell, I would no longer be contagious. The hotel staff refused to give us a complimentary room so I ended up paying an extra €200 for the two nights. They said there was no evidence of my husband being ill and he would need to see a doctor to prove his illness - I offered to give them access to the hotel room which would undoubtedly have evidenced his illness within a very short time frame. The staff were rude and unhelpful. When I messaged the tour rep for assistance, my messages went unanswered. At 2am that night, my 9 year old daughter unfortunately started to be sick so I moved her into the room with my husband and I stayed in the other room we paid for with my 14 year old. Unfortunately my 9 year old was so sick over night (13 different occasions) and was unable to even keep water down, that she ended up in hospital the next day for IV fluids and IV antisickness medication and IV medication to stop her diarrhoea. She had bloods done which showed a bacterial infection and so was given antibiotics to take away with her. The cost of the hospital trip was over £1400. In a one week all inclusive holiday, I lost 2.5kg due to my illness (and my BMI before I went was 24). We put a complaint in to the hotel and they have denied everything, saying it is not related to their food and could have been from other sources as we do not have a stool sample as evidence. They are therefore not willing to appologise or offer compensation. They also state no one else got ill at the hotel the same week we were there. I can tell you that the family that wrote the post about the bedbugs and the sickness bug was there the same week we were! We left the hotel on Wednesday morning after my husband injured his foot on the Sunday - nothing had been done about the broken tiles on the edge of the pool - nothing to block them off from other people injuring themselves and nothing to repair them.

We have returned from staying here for 2 weeks with older children. The cleanliness of the hotel, the staff, the food, entertainment and the rooms were all 5 star. Abdullah the rep was very good at organising the trips which were fantastic. We really enjoyed all that was on offer. Would highly recommend

Holiday of nightmares - enjoyed two days of sunshine followed by a very long night and day of the worst vomiting and diarrhoea I have ever experienced, high temperature, aching muscles - must have been the food as had not left the hotel. I had been eating a lot of the salad as I was assured it was safe as it had been washed in specially filtered water. It meant I missed the pirate ship excursion we had booked the next day. A little over 48 later my husband started to feel unwell and by that evening he down with the same thing. Contacted reception to see if they could move myself and my daughters to another room to try and protect them from catching it - they refused to give us a complimentary room so we had to pay another €200 for the two nights. My 9 year old then vomited (so it was obviously too late by then but at least we had two toilets to use). She vomited so much that she ended up in hospital for IV fluids and IV medications to stop the vomiting and diarrhoea. The blood tests done at the hospital confirmed a bacterial infection, therefore contagious, but the discharge letter said “non infectious gastroenteritis and colitis” presumably because we used the hotel doctors to get to the hospital and they are in cahoots. I have just bumped into the two families we met at the airport and they have also gone down with food poisoning. My husband injured his foot on the side of the pool - significantly enough that it required first aid and no more swimming for the rest of the holiday. Turned out that wasn’t a problem since he hasn’t left the hotel room since then! No apology from the hotel on either fronts. Met with hostility rather than compassion. I am just glad it was not one of the children that got injured. Would not recommend this hotel to anyone unless you are looking for a really expensive weight loss method and enjoy spending your holiday in a hotel room tag teaming with one bathroom to share between how ever many of you have desperate need for it!

I'm going to keep it short and sweet. Definitely not 5 star... 3 at best. Bed bugs, family eaten alive Drinks terrible, anything nice is charged extra, ice cream ran out most of the time, The noise from my room. 2028 above the main lobby is absolutely dreadful every night and every morning, spoke to hotel and they don't care. Food absolutely dreadful. Food poisoning, if you like nuggets chips and onion rings then it's good. Anything else is catered for the Germans and Russians. No vegiterian options or gluten free at all! Entertainment is absolutely dreadful and nearly none existent. Some days absolutely nothing on at all. The woman is guest relations Slavetlarna I think her name is... Well she needs sacking immediately. 1 English channel on the tvs in the rooms. Beach is absolutely dreadful needles bottles and rubbish etc... The list goes on and on. Trust me when I say this hotel is dreadful.

Mattress was rock hard and extremely uncomfortable. Bedding quality was poor, no sheets provided, just a very thin nylon “blanket”. Pillows were awful. Room walls were paper thin, could hear everything from next door. Shower didn’t work very well. Limit of a maximum of two door cards. Had to beg for the second card as one is the normal. Drinks selection and quality were very poor. Meals weren’t very good. Reasonable salad options but meat choices were very limited. Grass/sand areas around pools were a litter tray for the local cats. Condition of walkways around pools was poor Flumes had limited opening times - should be running all day. Staff were generally grump and not very helpful. Will not go back.

Clean hotel, the cats were spraying in the hotel, the tiles by the pool were very slippery I fell over on them twice, the service was good the lazy river was freezing with a lot of leaves in with people keep jumping in right by me, we enjoyed the water slides and pool, the mini market outside the hotel was a rip off, 4 euro for a little plastic ball, the area wasn’t the best, the people running around the corridors woke me up alot. The A la Carte restaurant was good but eventful (you can only eat there once).